Associate Customer Onboarding Manager

Eligible Work Locations:
Remote - Nationwide, United States

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the worlds most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWTs culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the Customer Experience team?

WWT’s Customer Experience (CX) team is focused on our customers first, partnering with them to ensure we understand their goals, then applying the efforts necessary to achieve those goals. It is a rewarding way to ensure that our relationships continue foster quality business outcomes and our customers view us as their strategic advisors.

CX is also a thriving area of growth for many companies who are making the shift from transactional sales models to supporting recurring revenue. Customer Experience has become a key driver to ensuring that any customer who commits to a contract with a vendor sees success and continues to renew that business. This industry trend towards recurring revenue models makes WWT Customer Experience an area of great opportunity for potential candidates.

What will you be doing?

World Wide Technology is seeking an Associate Customer Onboarding Manager to facilitate onboarding and software lifecycle activities for customers engaged in recurring revenue agreements. This role represents the initial post-signature contact with clients and provides guidance regarding license consumption, OEM tools, provisioning, reporting, and custom requests. The primary objective is to proactively eliminate obstacles, establish a robust foundation, and maximize consumption of entitled software and features, thereby supporting customers in achieving their business goals.

The Associate Onboarding Manager must effectively communicate the importance of onboarding initiatives, which are essential for establishing necessary conditions for success. Operationalizing a client’s technology solution requires thorough knowledge of software entitlements, functionalities, and best practices for utilization. Upon achieving operational readiness, the Onboarding Manager adopts the client’s objectives as their own, focusing exclusively on ensuring the client’s success in advancing their business strategies.

Ideal candidates demonstrate persistence and a strong willingness to learn. This position offers an excellent opportunity for highly driven individuals to broaden their understanding of business operations. Engaging presentation skills and innovative thinking are crucial for success. Daily responsibilities may fluctuate, requiring adaptability, flexibility, and the capacity to develop new processes as needed.

Key qualifications for this role include:

• Strong organizational abilities, with proficiency in multitasking
• Initiative and comfort working in dynamic, ambiguous environments
• Effective problem-solving skills and practical…