Intern- Information Technology; OIT- Help Desk

Job Title:

Intern
- Information Technology (OIT
- Help Desk) Agency — Texas A&M International University Department Office Of Information Technology
Proposed Minimum Salary:
Commensurate

Location:

Laredo, Texas
Job Type: Student Worker

The OIT Intern will assist the Help Desk staff with the daily functions of the OIT Helpdesk.

• Assist users with account, computer, and telephone related issues via email, telephone, chat/remote desktop, office, and in person.
• Troubleshoot PCs, Apple systems, and various software applications.
• Verify that all KIOSKs and Digital Signage work properly weekly.
• Maintain required documentation in the Ticketing Management System.
• Decommission nonfunctional computers and equipment to surplus.
• Work on special projects consisting of, but not limited to, physically mounting network and network-related equipment and preparing computers with an updated software image.
• Maintain inventory of network hardware and communication connections.
• Route calls to appropriate personnel.
• Use sound, independent judgment when performing duties.
• Perform other related duties as assigned.

• TAMIU student majoring in Information Systems, Computer Science, Business, or a related field.
• Enrolled at least half‑time (6 credit hours per semester for undergraduates, 3 credit hours per semester for graduates).
• Maintain a TAMIU overall GPA of 2.0 for undergraduate students and 3.0 for graduate students.
• Must meet all other requirements as stated in TAMIU’s Satisfactory Academic Progress Policy (SAPP).
• Undergraduate international students must be enrolled in at least 12 semester credit hours to meet federal immigration guidelines.
• Graduate international students must enroll in 9 semester credit hours to meet federal immigration guidelines.

• Strong computer knowledge, including Outlook, Word, and Excel.
• Excellent customer service and teamwork skills.
• Effective oral and written communication.
• Professional interaction with the general public.
• Ability to plan, organize, prioritize work, and attend to detail.
• Ability to manage multiple tasks, projects, and assignments and meet deadlines.
• Problem‑solving by analyzing, recommending, and implementing changes.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position requires on campus, face‑to‑face interactions.
• Requires maintaining a regular schedule of attendance on campus and in the workplace.
• Work schedules are created by the department based on departmental needs but must not conflict with the student’s class schedule.
• Promptly complete all required trainings.
• Submit time sheet biweekly.

Pay Rate: $10.50 per hour for up to 19 hours.

All positions are security‑sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures.

Equal Opportunity/Veterans/Disability Employer.