Customs Specialist

C.H. Robinson is looking for a Customs Specialist who will play a critical role in protecting compliance, minimizing risk, and ensuring the seamless movement of customer shipments through the customs clearance process. In this role, you will serve as a trusted customs expert, managing complex exceptions, government agency examinations, and high-impact shipment issues while delivering exceptional service and operational excellence. You will leverage your regulatory expertise and problem‑solving skills to support accurate customs clearance, drive continuous improvement, and help optimize automated customs operations.

At C.H. Robinson, we’re firm believers in the power of in‑person collaboration to fuel innovation and support training. In this role, you will engage with peers on‑site 5 days a week, igniting creativity and driving impactful results. Upon successful completion of your training, you will then switch to 2 days a week in the office, working the rest of the time from home.

This role strikes the perfect balance between teamwork and autonomy. This position follows a Saturday through Wednesday schedule. Work hours are 8:00 a.m. to 5:00 p.m. on Saturdays and Sundays and 9:00 a.m. to 6:00 p.m. on Mondays, Tuesdays, and Wednesdays. Candidates must be available to work this schedule consistently.

• Review and validate customs entry data to ensure accuracy, compliance, and timely cargo clearance
• Resolve complex customs exceptions, including documentation gaps, classification issues, valuation discrepancies, and regulatory concerns
• Manage government agency holds and customs examinations, including CBP, FDA, CPSC, VACIS, CET, and Tailgate inspections
• Serve as a trusted customs compliance expert, interpreting regulations and applying them across daily operations and automated processes
• Prioritize critical shipment issues to prevent delays and maintain exceptional service for customers
• Partner with customs brokers, transportation providers, and internal teams to ensure seamless import clearance and delivery
• Own and maintain customer‑specific SOPs, HTS databases, and compliance requirements to support operational excellence
• Investigate and resolve cargo damage claims, insurance matters, demurrage, detention disputes, and other high‑impact shipment issues
• Conduct quality reviews of customs entries and automated decisions to ensure compliance, accuracy, and process effectiveness
• Drive continuous improvement by identifying workflow enhancements, supporting automation initiatives, and helping optimize customs operations and exception management

• High School Diploma or GED
• Fluent in English and Spanish (written and verbal) Minimum 2-3 years of entry-writing experience, international transportation or experience with AI Agents
• Values a diverse and inclusive work environment
• Must comply with 19 CFR 111.53(e) requirements, including eligibility to work in a Customs Brokerage role.
• Candidates must be able to pass an initial and annual background check, as employment in this department requires written approval from U.S. Customs and Border Protection for individuals with felony convictions, unless prohibited by applicable state or local law.

• Associate or bachelor's degree from an accredited college or university in related field
• Experience supporting automation-enabled workflows or BPO-integrated operations
• Familiarity with customs exams, government agency holds, or dangerous goods processes
• Knowledge of ABI, AMS queries, or entry summary components
• Proficient in Microsoft Office Suite of programs
• Prior experience in customer‑facing operational support or escalation management
• Knowledge of Harmonized Tariff Schedule (HTS) and the supply chain
• Excellent…