Associate Director, Shipping Operations

Join to apply for the Associate Director, Shipping Operations role at Four Hands
.

Department: Warehouse Operations

Location: Del Valle, Texas

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.

• Oversee daily outbound shipping operations across Airport Logistics and Buda M3 (day and night shifts)
• Ensure shipping processes consistently meet SLAs, regulatory requirements, and customer expectations
• Monitor, analyze, and report on outbound KPIs, including on-time shipment rates, accuracy, and revenue performance
• Drive operational excellence to ensure timely, accurate shipments and high SLA performance
• Partner with internal stakeholder teams to resolve escalations and improve delivery outcomes
• Strengthen customer satisfaction and brand trust through reliable service execution
• Identify opportunities to improve workflows, reduce errors, and increase efficiency
• Implement best practices in shipping operations, leveraging technology, automation, and lean principles
• Partner with Transportation, Logistics, Inventory, and Warehouse leadership to align outbound processes with inbound and storage strategies
• Own the development and enforcement of safe working habits, ensuring the highest level of compliance with all safety standards, and set clear expectations for maintaining a safe workplace across all shifts and locations
• Maintain strong focus on product handling and quality, ensuring items are moved, stored, and shipped with care to protect against damage
• Ensure facility standards are upheld by maintaining clean, organized, and efficient work environments across all sites
• Lead staffing planning and workforce management, including oversight of headcount, labor forecasting, and budget planning for both Four Hands employees and contract labor
• Other duties as assigned, in accordance with training and qualifications
• Uphold our Core Values and be a valuable member of the Four Hands team:
  • Be open and honest
  • Reach for excellence
  • Act with responsibility
  • Value the whole person
  • Enjoy the journey

• Lead and mentor Warehouse Managers, Assistant Managers, leads, and associates across both sites
• Foster a culture of accountability, safety, and continuous improvement
• Encourage individual growth through feedback, training, and professional development opportunities
• Navigate organizational changes with clear communication
• Develop and execute strategic plans to achieve departmental and organizational goals
• Manage headcount, staffing levels, and labor budgets to support volume fluctuations, peak periods, and long-term business growth

• 5+ years of logistics, shipping, or warehouse operations experience, with at least 3 years in a leadership role
• Multi-site and multi-shift management experience is preferred
• Strong knowledge of outbound logistics, freight management, and SLA adherence
• Proven track record of improving operational KPIs and driving customer satisfaction
• Experience in furniture or large-item shipping in both small and large parcel freight

Our employees are the heart of our company, their professional and personal well-being in and out of the office is what we care about the most.

What we offer:

• Career Development
• Tuition Assistance Program
• FTO Policy with a paid day off on your Birthday
• Free comprehensive Employee Health Care Benefits (Health/Dental/Vision) and 401(k) + match
• Paid parental leave for both Moms and Dads!

• Associate

• Full-time

• Management and Manufacturing

• Wholesale Furniture and Home Furnishings