Service Manager

Lead a High-Performing Team. Drive Results. Make an Impact.

Are you a proven automotive leader who thrives on developing people, delivering exceptional customer experiences, and driving profitability? Do you have the ability to build winning teams while maintaining operational excellence?

Sames Auto Group is seeking an experienced Service Manager to lead one of our service operations and help us continue delivering the outstanding experience our customers have come to expect for over a century.

If you're passionate about leadership, technician development, customer satisfaction, and growing a profitable Fixed Operations department, we want to hear from you.

• Direct and oversee the daily operations of a busy automotive service department
• Drive productivity, efficiency, and profitability
• Develop and mentor service advisors, technicians, and support staff
• Foster a positive, high-performing, and team-oriented culture

• Manage departmental budgets, forecasts, and key performance metrics
• Improve technician productivity and shop efficiency
• Maintain strong gross profit and expense controls
• Oversee warranty administration, rental operations, and special programs
• Develop service marketing and pricing strategies to grow the business

• Resolve customer concerns quickly and professionally
• Maintain high customer satisfaction and retention levels
• Build strong relationships with customers, employees, and manufacturer partners
• Ensure repairs meet dealership and manufacturer quality standards

• Recruit, train, coach, and recognize employees
• Implement technician and employee development programs
• Conduct regular performance reviews and support career growth
• Create an environment where employees can succeed and thrive

Requirements

Minimum of 5 years of automotive management experience

Strong leadership and team development skills

Deep understanding of automotive service operations

Experience with budgeting, forecasting, and operational planning

Ability to analyze financial statements and performance metrics

Experience with CDK, PBS, ADP, or similar dealership management systems

Exceptional communication and customer service skills

Strong organizational and problem-solving abilities

Valid driver's license with an insurable driving record

High School Diploma or GED required; college degree preferred