Chief Operating Officer

DESCRIPTION:

The Chief Operating Officer (COO) provides executive leadership and oversight of the Center’s day-to-day operations and supports the Chief Executive Officer (CEO) in implementing the Center’s mission, strategic plan, and organizational priorities. The COO works collaboratively with the CEO, Chief Financial Officer, Chief Medical Officer, Chief Dental Officer, executive leadership, directors, and managers to ensure that clinical and administrative operations are efficient, compliant, financially responsible, patient-centered, and responsive to community needs.

The COO is responsible for translating the Center’s strategic goals into operational plans, performance expectations, and measurable outcomes. This position oversees designated clinical support and administrative departments, promotes collaboration across service lines and locations, and leads efforts to improve patient access, operational efficiency, service quality, employee accountability, and organizational performance.

The COO currently also serves as the Chief Quality Officer and provides executive oversight of the Center’s quality improvement, compliance, risk management, patient safety, privacy, and related regulatory functions. The COO serves as the Center’s Compliance Officer, Privacy Officer, and Risk Manager unless otherwise designated by the Chief Executive Officer.

SUPERVISION:
Reports directly to the Chief Executive Officer.

SUPERVISES:
Chief of Clinical Services, Chief Information Officer, Director of Pharmacy, Director of Quality Improvement & Risk Management, Director of Health Education & Training, Health Information Manager, CSR/Care Coordination Manager, Registration Manager, Eligibility Manager, and the Administrative Assistant.

TYPICAL PHYSICAL DEMANDS:
Requires prolonged periods of sitting, standing, walking, and working at a computer. Must be able to bend, reach, and occasionally lift or carry items weighing up to 25 pounds. Frequent use of standard office equipment, including computers, telephones, printers, and copiers. Travel between Center locations and to community meetings, conferences, trainings, regulatory reviews, and other business-related activities is required. The position may occasionally require extended hours, evening meetings, or weekend responsibilities.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

EXECUTIVE LEADERSHIP AND STRATEGIC PLANNINGSupports the CEO in the overall leadership, administration, and strategic direction of the Center.

Represents the CEO at meetings, functions, community events, and other activities as directed.

Acts on behalf of the CEO during the CEO’s absence within the scope of authority delegated by the CEO and the Board of Directors.

Participates as a member of the executive management team and contributes to organizational planning, policy development, problem-solving, and executive decision-making.

Assists with the development, implementation, evaluation, and regular updating of the Center’s strategic plan.

Translates strategic goals into operational priorities, departmental work plans, performance measures, timelines, and accountable outcomes.

Coordinates the Center’s internal planning activities and ensures that departmental goals support the Center’s mission, strategic plan, Health Center Program requirements, and community needs.

Advises the CEO regarding significant operational, regulatory, compliance, quality, financial, workforce, or patient-care concerns.

Provides leadership during organizational emergencies, operational disruptions, public health events, and business continuity situations.

Promotes a culture of accountability, collaboration, patient safety, service excellence, ethical conduct, and continuous improvementOPERATIONAL OVERSIGHTProvides executive oversight of assigned departments, programs, managers, and operational functions.

Establishes performance expectations for directly supervised leaders and holds departments accountable for operational, financial, quality, compliance, and service-related outcomes.

Evaluates the effectiveness of the Center’s administrative and clinical support operations and recommends changes to improve efficiency, productivity,…