Import Supervisor

The Import Supervisor leads the U.S. Import team, ensuring compliant, efficient, and high-quality customs clearance operations while delivering exceptional customer service.

This role oversees daily import activities, develops team members, drives operational performance and ensures compliance with U.S. Customs regulations, company policies and customer requirements.

Lead, coach, and develop a high-performing team responsible for U.S. import transaction processing. Conduct performance evaluations, provide regular feedback, and create development plans for team members. Identify training needs and promote continuous learning to strengthen technical and leadership competencies. Foster a culture of accountability, collaboration, inclusion, and operational excellence. Resolve employee concerns and conflicts in a fair, timely, and professional manner.

Lead by example by demonstrating integrity, professionalism, teamwork, and commitment to continuous improvement.

Ensure compliance with all applicable U.S. Customs regulations, Partner Government Agency (PGA) requirements, company policies, and departmental procedures. Oversee customs compliance and quality assurance activities, including daily customs statements and import documentation. Manage in-bond transactions and ensure adherence to regulatory and audit requirements. Maintain comprehensive knowledge of all assigned import accounts and support the successful implementation of new customer accounts, including development of Customer Standard Operating Procedures (SOPs).

Maintain current knowledge of customs regulations through ongoing professional education and industry training. Serve as the department's customs resource, including coordinating with local ports and resolving customs issues when necessary.

Monitor operational, compliance, quality, productivity, and customer service metrics (KPIs) to ensure performance objectives are achieved. Analyze operational trends and implement process improvements that enhance efficiency, compliance, and service delivery. Participate in cost reduction initiatives, metric development, and other continuous improvement projects. Support ISO certification activities and ensure branch processes and documentation meet established standards.

Build and maintain effective relationships with customers, management, government agencies, and internal business partners. Participate in customer meetings, including travel to customer sites when required. Support departmental initiatives, strategic projects, and organizational change efforts to meet business objectives. Demonstrate flexibility by supporting business operations outside of standard business hours, including weekends or after-hours, when necessary to ensure customer satisfaction.

Ensure Fee Schedules are current, complete, and accurately maintained. Oversee documentation, recordkeeping, and internal controls to support operations, compliance and audit readiness. Perform periodic billing and rating reviews to ensure accuracy and compliance with established procedures.

Associate or bachelor’s degree preferred. High school diploma or G.E.D. Minimum three (3) years of import, customs brokerage, or international logistics experience. Minimum two (2) years of supervisory or team leadership experience. Equivalent combinations of education and experience will be considered.

Licenses and certifications are not required but are preferred. Candidates with…