Brokerage Supervisor, Imports

As a Fortune 500 company, Expeditors employs more than 16,000 trained professionals in a worldwide network of over 329 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customize solutions and seamless, integrated information systems. Our services include the consolidation and forwarding or air or ocean freight. Customs brokerage, vendor consolidation, cargo insurance, time-define transportation. Order and risk management, warehousing.

distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Brokerage Supervisor leads the team to achieve flawless operational execution, developing a strong and reliable team infrastructure, technical expertise, knowledgeable and promo table personnel while constantly driving efficiency, profitability and growth supporting our Vision and Mission Statement, making our promise real to all our employees and customers.

Proactively monitor the following key metrics to achieve the expected results:

• Foster and enforces District and Department Excellence:
  All categories and departments above 90%, including:
  • Employee Satisfaction
    • Timely & Valuable Performance Reviews & PDP every 12 months, and 1-1s every 3 months.
    • IDM:
      Update all employee transfers & changes on or before official date.
    • Consistently monitor reports to ensure all team members complete 52 hours in training per year (4.33 per month).
    • Ensure timely completion of mandatory trainings by all team members.
    • For new employees, ensure the completion of boot camp and timely completion of CICS, Billing and DG imports Certification.
    • Servant Leadership mindset. Use team feedback to adapt and maximize the leadership quality and impact (Yearly Direct Report Survey).
• Perform consistently at the highest level, according to District Excellence expectation and standards (OPS, Product OPA Audit Result).
• Monitor Timely Execution and Data:
  • DXR to LOG within 3 hours.
  • LOG to ENF (2 step) within 30 minutes.
  • LOG to ESP (1 step) within 1 hour.
  • INV within 24 hours of ESP/IBB.
  • ENF to ESP within 72 hours.
  • UCE to AME within 2 days.
  • AUE – Less than 5%.
  • ADD CVD applicable back up available 100% of the time.
    • 95% all other ADD CVD requirements.
  • AUE to AUA within 48 Hours, min. 95% compliance.
  • EDE to EDA within 5 days.
  • Trade Compliance - 100%.
  • ESP no RLS follow up within 5-7 Days.
  • All CENSUS actioned within 72 hrs.
  • Monitor and ensure timely events on In-bond transactions. Proactively communicate with carriers and interested parties.

Administration and Personnel Management

• Exemplify and Teach Our Culture, Mission and Goals.
• Read, understand, and follow Code of Business Conduct, at all times.
• Follow the 10 Critical Success Factors and the ‘What’s expected of a supervisor guideline'.
• Build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the team, department and corridor.
• Ensure that every employee receives a Job Description and it’s reviewed with them.
• Engage with team members daily, conduct check-in meetings quarterly assisting them with ongoing feedback, coaching and mentoring. Any employee concerns must be addressed and escalated immediately.
• Manage and monitor employee’s working hours report, vacations and overtime.
• Maintain Top Performers list updated for EOM consideration.
• Support all Employee Satisfaction initiatives and support all employee development programs.
• Ensure that company controls, policies, procedures, processes are understood and complied by all team members and self.
• Ensure all needs and tools required are available for your team to be successful in all areas.
• Ensure that team is properly staffed, structured and organized and interview regularly.
• Be visionary as it relates…