Assistant Manager Bilingual

Overview

We are seeking an Assistant Manager Bilingual to join our team! You will be responsible for overseeing and coordinating the activities of the retail sales team.

• Supervise team of retail sales workers
• Adjust daily schedule for shift personnel to ensure optimal efficiency
• Train and evaluate employees
• Track monthly results and trends for business forecasting
• Resolve escalated customer complaints

• Previous experience in retail, customer service, or other related fields
• Ability to thrive in a fast-paced environment
• Excellent written and communication skills
• Strong leadership qualities

Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Instruct staff on how to handle difficult and complicated sales. Assign employees to specific duties. Keep records of purchases, sales, and requisitions. Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. Plan and prepare work schedules and keep records of employees' work schedules and time cards. Review inventory and sales records to prepare reports for management and budget departments.

Inventory stock and reorder when inventory drops to a specified level. Establish and implement policies, goals, objectives, and procedures for the department. Examine products purchased for resale or received for storage to assess the condition of each product or item. Enforce safety, health, and security rules. Estimate consumer demand and determine the types and amounts of goods to be sold.

Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business. Establish credit policies and operating procedures. Plan budgets and authorize payments and merchandise returns.