Relationship Banker

Job Summary

Bank of America is seeking a Cash Counter / Client Experience Associate to engage clients in the lobby, educate them on self‑service banking solutions, and process cash transactions.

• Process cash transactions efficiently and accurately.
• Engage clients in conversations to understand their financial priorities and connect them to appropriate solutions.
• Execute the bank’s risk culture and maintain operational excellence.
• Build relationships with clients to meet financial needs.
• Follow established processes and guidelines, adhering to all applicable laws and regulations.
• Grow business knowledge by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience and manage cash responsibilities.

• Enthusiastic, highly motivated self‑starter with a strong work ethic and results‑focused mindset.
• Excellent communicator, able to engage and educate clients through self‑service technologies such as ATM, online banking, and mobile banking.
• Strong critical‑thinking and problem‑solving skills.
• Demonstrated ability to follow processes and comply with all applicable laws and regulations.
• Effective time and capacity management.
• Willingness to work weekends and/or extended hours; must be able to be scheduled at any financial center location within a reasonable distance from home.
• High School Diploma, GED, or equivalent. Bachelor’s or Associate’s degree in business‑related field is preferred.

• Experience in financial services and knowledge of industry products.
• At least one year of successful sales experience in a salary‑plus‑incentive environment with individual sales goals.
• At least six months of cash‑handling experience.
• Bilingual – Spanish.

• Adaptability
• Business acumen
• Customer & client focus
• Oral communications
• Problem solving
• Account management
• Client experience
• Branding
• Client management & solutions advisory
• Relationship building
• Business development pipeline management, prospecting, referral identification & management.

Shift: 1st shift (United States). Hours per week: 40. Position is open for the entire market; location will be based on business needs. The role may include training at an initial financial center and potential reassignment to another location within a reasonable commuting distance.

Bank of America is an equal‑opportunity employer.