Front Desk Member Experience Coordinator

Member Experience Coordinator

D1 Training is an athletic-based training facility that delivers high-energy workouts and a world-class experience for youth athletes ages 7 and up as well as adults, and families. We're building a strong team that reflects professionalism, excellence, and D1 Character and Mindset. The Member Experience Coordinator is the heartbeat of our facility. This person creates an exceptional first impression, supports membership sales, answers inbound/outbound calls, manages member check-ins, maintains front desk operations, and ensures every athlete and parent feels welcomed, supported, and valued.

Key responsibilities include:

• Greet members and guests with professionalism and high energy
• Answer phone calls, schedule appointments, and respond to inquiries
• Process memberships, retail sales, and check-ins
• Support sales by guiding prospects through membership options
• Keep the front desk and lobby organized, clean, and efficient
• Communicate daily with coaches and the General Manager
• Provide exceptional service to athletes, parents, and adult members
• Handle light administrative tasks and follow-up communication
• Maintain D1's culture, hospitality standards, and member experience excellence

Scheduled hours:

• Monday - Friday: 4pm to 9pm
• Alternating Saturdays: 8am to 12pm

What makes you a great fit:

• Outgoing and comfortable talking to people
• Strong communication skills (in-person and phone) english and spanish
• Organized, dependable, and detail-oriented
• Ability to multitask in a busy athletic environment
• Positive attitude with a customer-first mindset
• Sales or service experience is a plus
• Passion for fitness, sports, or helping people succeed

Compensation: $10.00 - $14.00 per hour

D1 Training is an emerging fitness franchise, that is growing rapidly. D1 Training has over 80 facilities open and 180+ in development. At D1 Training, we inspire and motivate athletes to reach their goals. At D1, we believe in training the entire body as a unit to produce optimal human performance. No gimmicks, no fads; we utilize trusted and proven training techniques used to build the world's best athletes and deliver the, in age-appropriate programs led by our expert coaches.

Nothing at D1 is random. Every workout, every day follows a strategic 8-week training cycle that is meticulously planned and backed by sports science. What began as training solely for the aspiring youth athlete, matured into fitness training for adults as well. With all who participate in the D1 training process moving aggressively towards their goals.