Caseworker; A266051-1 CY Special Health Care

This position is grant funded. Therefore, it is solely dependent of availability of grant funds.

Provides comprehensive case management and supportive services to families with young children and young adults with special needs. This includes ensuring access to medical care and facilitating access to supportive services. Develops and implements case management plans to enhance care and connect with eligible support services.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Conducts assessments and provides case management; records data daily and maintains up to date referrals.
• Provides and follows-up status of high-quality health related information, referrals, and strength-based services.
• Provides education and documents the accuracy and completeness of information provided to link adolescents to services.
• Provides referrals to rehabilitative services including general symptom management, community living skills, and employment related skills to increase our client's independence and increase their ability to maintain community tenure.
• Evaluates information obtained from interview with client or family member; identifies family needs or problems.
• Assists clients in referring to financial assistance and transportation for out-of-town medical appointments.
• Assists the walk-in clients needing assistance with applications, or other services.
• Enters client and programs data in existing database systems; documents contacts and services; maintains files and data for reporting purposes.
• Conducts outreach activities and distributes information to the community.
• Serves as advocate for clients' rights within the community.
• Must complete all trainings required of new hires, including any training required by DSHS within established time frames.
• Performs other duties as assigned.
• Interviews and screens clients to gather information for referral to appropriate agencies for medical or social services; ensures accepted interview practices are applied.
• Evaluates information obtained from interview with client to identify needs and barriers.
• Describes available resources and services to clients; provides referrals to proper organizations; ensures information provided is accurate and appropriate based on the client's needs.
• Maintains confidentiality as per City of Laredo Health Department's policies and procedures.
• Provides clear, understandable, current, and accurate information to clients, consumers, and community members.
• Provides information in a way that demonstrates respect, active listening skills, empathy and patience in a non-judgmental, culturally appropriate manner.
• Required to comply with all City of Laredo's policies and procedures.
• Must follow all rules of telephone courtesy in all telephone communications.
• Secure social services such as health, welfare, and education programs to improve family and community standards.
• Establish and maintain updated contracts with local community resources and entities.
• Complete administrative reports reflecting activities and document the utilization of budget finances and agency resources.
• Educate individuals on community resources
• Complete semi-annual and end-of-year reports, monthly reports, and all applications and recertifications.
• Maintain accurate and timely client records and client files, including daily contact and progress notes.
• Conduct outreach and education about the program.
• Ensure compliance with program services.
• Monitor and evaluate the progress of assigned programs.
• Develop and update educational materials.
• Conduct follow-ups, including educational interventions and case management on a case-by-case basis.
• Develop needs assessments, goals, objectives, training methods, and promotional activities for specific health education programs.
• Provide one-on-one education to program participants, ensuring they receive accurate and up-to-date information.
• Conduct presentations on the program to neighborhood and community groups.
• Foll…