Compliance Specialist, Imports

As a Fortune 500 company, Expeditors employs more than 16,000 trained professionals in a worldwide network of over 329 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time‑defined transportation, order and risk management, warehousing, distribution and customized logistics solutions.

Expeditors is headquartered in Seattle, Washington.

The Compliance Support Specialist proactively assists in enforcing Expeditors brokerage operational import standards, policies, and procedures. Supports our Vision and Mission Statement, making our promise real to all employees and customers.

• Proactively monitor the following key metrics to achieve the expected results:
• Operational Performance: IDMA – 100% files audited following CHQ guideline at AUT or AUR

Personnel responsibilities:

• Commit to exemplify and teach our culture, mission, and goals and 10 critical success factors.
• Complete 52 hours of training per year (4.33 per month) and all mandatory training on time.
• Own your self‑development. Prepare, follow‑up, and execute on your personal development goals.
• Ensure local policies are followed by team members.
• Build healthy cross‑functional relationships, promote team spirit, and cohesiveness within the team, department, and corridor.
• Ensure that company controls, policies, procedures, and processes are understood and complied with.
• Actively participate in department meetings.
• Effectively assist with projects and tasks to contribute to department TBP goals.

• Perform consistently at the highest level (Product OPA Audit Result).
• Ensure strong knowledge and proper use of all Expeditors’ systems and tools as applicable.
• Maintain professional and courteous conduct at all times, especially when engaging with CBP, CEE, or customers on behalf of Expeditors via phone or email.
• Monitor service execution within the Compliance department, assisting our relentless pursuit of efficiency and operational excellence:
• Performance:
  Ensure oversight, including self‑assessments and daily, weekly, and monthly performance monitoring so that issues (root cause) are resolved proactively in the Inbond dashboard, Customs forms, Protests, Entry Resolution, and IDMA.
• Actively make recommendations and participate in the optimization of systems and tools, continuously improving the efficiency, productivity, and quality of the service.
• Conduct daily reviews via IDMA (Import Daily Monitoring Application) in accordance with Expeditors’ Import Daily Monitoring Program.
• Ensure branch implementation of CHB Import SOP procedures related to Import Customs regulatory compliance.
• Review all the Powers of Attorney received by the branch for validity, and review attached Importer Questionnaire for completeness; upload valid POA and the Importer Questionnaire into the POA Tool.
• Monitor POA expiration dates, communicate and follow up with CHB accordingly.

• Review all Custom Bond Applications sent to the branch for accuracy, work with Bond Writer via CHQ for review and approval.
• Manage all Bond renewals. Notify Brokerage team of any upcoming renewals and follow up on responses.

• Audit any ADD/CVD overrides that were issued for the prior day.
• Report audit findings to Brokerage team and ensure required backup is uploaded to e.doc.

• Monitor all inquiries made from CBP or CEE directly to CHQ via the Inquiry Tracking Database.
• Re‑assign all inquiries in a timely manner as needed to the designated owners and follow up until inquiry is completed and resolved.
• Provide guidance to the Brokerage team on system troubleshooting.
• Monitor TIB report of TIB extensions and due dates, communicate and follow up with CHB accordingly.
• Written requests to US Customs and Centers of Excellence and Expertise for entry resolution:
• Requests for Entry Arrival, Entry…