Ops Quality Control Analyst; Staff Assistant

Requisition No: 861599

Date:
Jan 16, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Salary will be commensurate with experience and qualifications, ranging from $15.00 to $17.00 per hour.

• Answers the phone and maintains phone log for all incoming calls; checks and responds to voice mail.
• Enters complaint, case, and assessment information in web‑based documentation system; enters updates as received.
• Tracks incoming reports and information such as Adult Protective Services reports, nursing home discharge and transfers, facility contact information, etc.; updates appropriate log or tracking tool.
• Following certification as ombudsman, travels to facilities and conducts assessments as needed.
• Following certification as ombudsman, travels to facilities and investigates and resolves long‑term care facility residents' complaints as needed. Identifies significant individual and systemic problems affecting residents, brings them to the attention of the District Ombudsman Manager (DOM), obtains access to long‑term care facilities and to residents' records, and protects the confidentiality of residents' records, complainants' identities, and ombudsman files. Conducts interviews, reviews documents, and writes report of findings.
• Assists in preparing, processing and maintaining volunteer paperwork including applications, travel, activity reports, and continuing education training hours.
• Processes miscellaneous incoming mail, emails, and faxes; respond as appropriate; general office filing.
• Assists the District Ombudsman Manager (DOM) with preparing and arranging monthly ombudsman district council meetings.
• Tracks inventory of office items such as forms, brochures, promotional items, office supplies, and electronic equipment; prepares orders as needed; coordinate distribution of items to volunteers.
• Coordinates and implements the volunteer ombudsman approval process in HQ ensuring that all paperwork is completed, and potential volunteers are notified in a timely manner.
• Serves as primary office contact in the absence of the DOM.
• Maintains the program’s emergency contact list and district office contact list.
• Performs other duties as assigned.
• Travel is required.
• Attendance is an essential function of this job.

• Possess good organizational skills.
• Ability to handle telephone calls in a courteous and effective manner.
• Ability to communicate effectively both orally and in writing.
• Ability to operate general office equipment.
• Ability to conduct assessments and fact‑finding interviews.
• Ability to investigate, analyze and resolve complaints.
• Ability to write reports.
• Ability to deal effectively with people.
• Ability to perform basic arithmetic calculations.
• Knowledge of basic investigative techniques.
• Knowledge of the rules governing Ombudsman investigations and assessments.
• Ability to collect and analyze evidence.
• Ability to use deductive reasoning.
• Ability to analyze information and determine its validity.
• Ability to write accurate investigative reports.
• Ability to make independent decisions.
• Ability to conduct thorough investigations.
• Ability to maintain strict confidentiality.
• Ability to establish and maintain effective working relationships with others.
• Apply the policies, procedures, and programs governing the agency.
• Ability to communicate with others to obtain and verify information.
• Ability to analyze and interpret written, numerical, and verbal data from various sources.
• Ability to type and prepare reports and memoranda accurately and timely.
• Ability to plan and organize to ensure work is completed in accordance with applicable laws, regulations, rules and policies.
• Ability to read, understand, and apply regulations, and policy directives.
• Ability to fulfill all ombudsman program certification and continuing education training requirements.
• Proficiency in Microsoft Office Suite and Windows.

• If selected for employment applicant will be required to become a certified Ombudsman upon time frame set by employer.
• Travel is required. Operates own private motor vehicle for routine…