Records Technician

Position: RECORDS TECHNICIAN - 64043348
Requisition No: 879249

Agency:
Department of Health

Working Title:

RECORDS TECHNICIAN
- Pay Plan:
Career Service

Position Number:

Salary: $38,503.66 Annually

Posting Closing Date: 07/20/2026

Total Compensation Estimator Tool

RECORDS TECHNICIAN

* INTERNAL CANDIDATES ONLY
* Only current DOH employees will be considered.

Your Specific Responsibilities:

* Determines applicants' eligibility by verifying court documents, affidavits and notarized statements for records and issues certified copies of birth and death certificates to the general public, funeral homes, government agencies, law enforcement, etc.

* Provides phone and in person prompt and courteous assistance to funeral homes, hospitals, and public inquires. Provides consultation and expert advice to management or other groups on technical, systems-related, or process related topics.

* Handles assigned funeral homes, which includes reviewing death certificates and burial transit permits for completeness, accuracy, timeliness, acceptability and registration of same. Locates and retrieves files upon request from authorized users. Issues certified copies and enters safety paper numbers into the E-Vitals system to stay in compliance with finance and accounting procedures.

* Processes and separates building mail, correspondence for birth and death certificates, determines when to utilize form letters and vital statistics forms. Maintains files and control records to show status of action in processing correspondence. Sorts or classifies information, according to content, purpose, user criteria, or chronological, alphabetical, or numerical order. Mails out processed mail requests.

* Cashiers and/or performs Information window duties on a weekly rotating basis and when office coverage is necessary. Cashiers input payment types of cash, check, credit card, invoice and payment vouchers and are responsible for compiling and preparing various financial reports daily.

* Scans or reads incoming materials to determine filing order or location. Places materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information. Attending trainings and performs other cross-trained duties during vacations, breaks, and lunches as assigned by manager.

* Maintains proficiency with software applications/programs and other office equipment commonly used by the department (i.e. HMS, Outlook, Word, Excel, copier/scanner, paper shredder, fax machine, calculator and printers).

* Employee may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the employee includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Required Knowledge, Skills, and Abilities:

* Knowledge of basic arithmetic.

* Knowledge of correct grammar usage.

* Skills in effective verbal and written communication.

* Skills in problem solving.

* Skills in Computer software application (Microsoft Office with Outlook, Excel, and Word).

* Skills in Critical Thinking-Judgment.

* Ability to operate commonly used office equipment (computers, copier/scanner, paper shredder, fax machine, calculator, and printers).

* Ability to plan, organize, and coordinate tasks.

* Ability to establish and maintain effective working relationships with others.

* Ability to review data for accuracy and completeness.

* Ability to perform mathematical calculations.

* Ability to interpret and apply rules, regulations, policies, and procedures.

* Ability to manage time.

* Ability to be dependable to follow through on assignments and pulls his/her own weight.

* Ability to remain calm and effective in fast-paced environment.

* Ability to produce work products which meet the intended objectives.

* Ability to review, accept, and reject data relating to records and procedures.

* Ability to prepare and audit reports and correspondence.

Qualifications:

Minimum
- * Experience in customer service in fast paced environment

* Experience in data entry

* Experience in interpreting laws, regulations, policies, and procedures as they relate to confidential paperwork/documentation

* Experience in preparing and auditing reports and correspondence

Preferred
- * Read, speak, and write in both English and Spanish

* Experience in cashiering

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation:
We search for creative solutions and manage resources wisely.

C ollaboration:
We use teamwork to achieve common goals & solve problems.

A ccountability:
We perform with integrity & respect.

R esponsiveness:
We achieve our mission by serving our customers & engaging our partners.

E xcellence:
We promote quality outcomes through…