Documentation Specialist

Summary

This administrative position is responsible for assisting the documentation team with data entry projects, compliance paperwork (receiving and processing), contacting physicians' offices regarding patient paperwork, and leadership of the documentation division. This position handles extremely sensitive information, so it is critical to adhere to company policy and standards.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Partner with external resources to complete:
  Call physician's offices to confirm receipt of necessary paperwork. Confirm compliance of all paperwork is complete and accurate—repeat follow up if not complete or accurate. (25%)
• Own customer satisfaction and manage relationships through excellent customer service techniques during phone conversations (inbound/outbound). (25%)
• Educate external resources regarding:
  Educating physician's office on urgency and necessity of completed and returned paperwork. Working with reps to educate physician's offices on product opportunities. (25%)
• Administratively ensuring the following is being completed accurately and on-time against specific timelines:
  • Receive, process, and distribute communications, including a variety of texts, applications, and images.
  • Send and receive documents; organize paper and electronic files; and analyze the efficiency of communication processes.
  • Strictest adherence to company policies when handling materials, especially those that contain confidential information.
  (25%)

The Documentation Specialist should be able to demonstrate a proficient level of the following proficiencies/competencies.

• Plan and organize work:
  Require the ability to create and use logical, systematic processes to achieve goals. Having the ability to visualize the steps needed to reach a goal and naturally organize the process, modifying, as necessary.
• Interpersonal communication:
  Effectively communicate, develop, and foster strong working relationships with drives team growth, engagement, and productivity.
• Collaboration:
  Working together to a common purpose to achieve team and business benefit. Enables individuals to work together to achieve a defined and common business purpose.
• Deliver consistent results:
  Follow through on tasks and goals so that support team/operations success and improvements.
• Job Knowledge/Technical Knowledge:
  Level of expertise in job and the extent to which new information and skills are applied. Understands work responsibilities and adds to knowledge and skills.

None

The primary work environment is in the office area. The noise level in the work environment is low.

The physical demands of this position are typical of office environment.

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• High School Diploma, associate degree preferred.
• 3+ years' experience within a customer service/office environment.
• Experience submitting Medicare and Medicaid billing procedures and a good working knowledge of Medicare rules and procedures.
• Excellent communication/customer relations skills with a strong attention to detail and critical thinking aptitude.
• Ability to work in a self‑motivating, fast‑paced results‑oriented environment.
• Demonstrated experience with Microsoft Office Software, typing and 10‑key.

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Bio Derm is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.