Payroll and Client Services Expert. Largo Move Collective

Description Job Overview Payroll and Client Services Expert

Remote Work Available:
Hybrid work is preferred for candidates near Lakewood Ranch or Longwood, FL.

As a Payroll and Client Services Expert, you will be pivotal in providing exceptional payroll support, technical assistance, and training for our valued clients and internal teams using the UKG Ready platform. You'll have the opportunity to enhance the experience across various modules including Payroll, HRMS, and TLM. We are looking for an organized, detail-oriented individual who is skilled at client communication, backend system configurations, and operational processes.

You will manage a portfolio of key client accounts, ensuring accurate and timely payroll processing. In addition, you'll conduct client training sessions and support additional product integrations as needed while taking on various tasks assigned by management.

• Strong technical proficiency with the UKG Ready platform, including training capabilities, problem-solving skills, and data import expertise.
• Preferred certifications: FPC or CPP.
• A minimum of 3 - 5 years of experience in a Payroll Service Bureau setting.
• A degree in a relevant field is advantageous.
• In-depth knowledge of Payroll, Tax, Garnishments, 401K, and Health Benefits.
• Familiarity with TLM Pay Calc 2.0 is a plus.
• Outstanding verbal and written communication abilities.
• Proficient in Excel with advanced skills in functions, formulas, pivot tables, and V-lookups.
• Excellent analytical, critical thinking, and facilitation skills.
• Able to thrive independently and collaboratively within a team, managing multiple tasks while adapting to shifting demands.
• Detail-oriented and proficient in Microsoft Office.

• Client-Focused Service: Maintain a proactive customer service approach, anticipating client needs, ensuring ongoing communication, and addressing service requests promptly.
• Business Development: Actively pursue opportunities to expand POA business by identifying potential sales leads.
• Client Management: Oversee a designated book of business, ensuring satisfaction and seamless service delivery.
• Training Coordination: Organize client training sessions effectively within your client portfolio.
• Implementation
  
  Collaboration:
  
  Participate in client hand-off meetings with the Implementation Team.
• Relationship Building: Foster positive working relationships with POA leadership, coworkers, and all clients.
• Data Quality Assurance: Uphold high standards of data integrity and quality control for all client information.
• Continuous Learning: Attend training sessions to enhance your skills and knowledge, sharing insights with the broader POA Team.
• Team Player: Support colleagues and provide backup as necessary to ensure overall team efficiency.
• Collaboration: Collaborate closely with your team, striving for effective solutions to process or productivity challenges.
• Technical Expertise: Stay current with industry standards and technical knowledge.
• Regulatory Compliance: Adhere to all company policies, standards, and procedures consistently.
• Professional Growth: Engage in opportunities for ongoing professional development and skills enhancement.
• Promote Company Values: Embody integrity and demonstrate leadership within your role.

• Competitive salary and bonus potential.
• Company-sponsored health insurance.
• Paid holidays, vacation, and sick time.
• 401K plan with employer matching.
• Participation in an employee stock ownership plan.
• Opportunities for professional growth and career advancement.
• A respectful workplace culture that values work/life balance.
• Commitment to community service.
• Supportive teammates and a fulfilling work environment.

• Expect a 30-minute phone screen, online assessments, followed by interviews.

Salary Range:
The expected pay range for this role is $24.00 to $34.00 per hour, based on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer committed to diversity and inclusion in the workplace.