Customer Service Representative

Overview

R Customer Service Representative (Open) | Largo, FL (Retail Solutions) - Management

Airgas is Hiring for a Customer Service Representative in Largo, FL. We are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, customers and communities.

We are looking for you!

Recruiter:
Matt McCain /  /

The Account Manager sells products to business and industrial establishments at the customer's place of business by performing the following duties. The Customer Service Representative will be the liaison between our company and its current and potential customers, delivering outstanding customer service through fast and accurate order processing, communication, and coordination with other departments. The candidate will take ownership of effectively solving customer inquiries, keeping customer satisfaction at the core of every decision and behavior.

• Manage large amounts of inbound and outbound calls in a timely manner
• Transfer calls to appropriate staff/departments
• Data entry of customers' orders
• Retrieve data from customers portals and enter orders in our system
• Ensure mandatory queue coverage
• Provide customers with product and service information
• Provide product troubleshooting over the phone
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Provide accurate, valid and complete information by using the right methods/tools
• Frequently attend product/material training to improve knowledge and performance level
• Assist in training and developing new employees
• Assist with other projects outside of customer service
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Review and resolve assigned inquiries/issues
• Resolve incorrect locations issues / resolve defective cylinder issues / rush delivery requests

• High School Diploma or equivalent
• Mandatory drug screen and background check
• Previous experience in a customer service role
• Strong phone and verbal communication skills along with active listening
• Experience in SAP and Salesforce

We care about and support our Airgas families. This includes a comprehensive benefits package with medical, dental and vision plans, short-term and long-term disability, life and AD&D insurance, Employee Assistance Program (EAP), pre-tax commuter benefits, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for eligible full-time employees. We offer a 401(k) plan with company matching, tuition reimbursement, discounted college tuition for eligible dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine eligibility for those benefits and any terms and conditions.

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases and related products. Airgas is an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Airgas, an Air Liquide Company, is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. We provide reasonable accommodations to applicants with disabilities upon request.

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