Customer Service Representative

Contact Center Customer Service Representative Inbound

Call Center/Customer Service

Will serve as a first point of contact for voters by answering incoming calls and providing accurate, non-partisan information regarding voter registration and the election process. This role requires excellent customer service skills, attention to detail, and the ability to perform effectively in a fast-paced, high-volume call environment.

• Answer incoming calls from the public regarding election-related inquiries
• Assist voters with updating voter registration records
• Support voters with changing party affiliation, as permitted
• Provide information on how and where to register to vote
• Inform voters of polling locations for early voting and Election Day
• Respond to basic questions about voting procedures and requirements
• Maintain a professional, courteous, and customer-oriented demeanor at all times
• Manage high-pressure situations and adapt to rapidly changing priorities

• $19.00 per hour

• Monday–Friday, hours of business are 7am to 7pm, flexible schedule
  • 10 hour days
  • Could roll into weekends
• Must be willing to work overtime with little to no notice

• Employment is contingent upon successful completion of criminal and drug screenings