Customer Service Representative

Customer Service Representative I -

Date:
Sep 2, 2026

The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:882951

Agency:
Department of Revenue

Working Title:

Customer Service Representative I -

Position Number:

Salary: $38,760.36 - $49,501.08 Plus $644.76 Competitive Are Differential (CAD) /annually

Customer Service Representative I (Revenue Specialist III)

Largo

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.
To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our
website .

This Revenue Specialist III - Customer Service Representative I position, on the Customer Service Delivery Team, performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Interviewing customers in person and/or over the telephone
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

• Two (2) years of experience processing information using a computer system
• Two (2) years of experience conducting research and analyzing information to make decisions. *
• Two (2) years of experience communicating with others to gather information. *

• * Relevant education may substitute for the required experience. If applicable, please indicate degree earned or number of credit hours attained and attach diploma/transcript when submitting application.

• Full-time (40 hours per week) position; standard workday of 8am – 5pm, Monday through Friday.
• May require you to work outside your regular work schedule.
• This role may be eligible for part-time telework after you complete required training and reach an acceptable level of proficiency (some days working remotely, all other working days will be at the Largo Service Center, in Pinellas County, FL).

$38,760.36 - $49,501.08.

• health insurance
• life insurance
• tuition waivers
• paid sick and personal leave
• 10 paid holidays annually
• retirement savings
• vision and dental insurance

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

After the Final date to receive applications, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. To be considered for an interview, the candidate must complete the skills assessment by the deadline given and achieve a score of at least 70%.

Future vacancies may be filled from this advertisement for a period of up to six months. (Additional positions filled from this ad may or may not be eligible for a Competitive Area Differential (CAD) pay additive.)

You will…