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Customer Service Manager: Lead Service Excellence & Escalations
Job in
Largo, Pinellas County, Florida, 34640, USA
Listed on 2026-09-07
Listing for:
Socket.dev
Full Time
position Listed on 2026-09-07
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
Socket.dev in Largo, FL is looking for a Customer Service Manager to lead the day-to-day operations of the Customer Service team. You will oversee inquiries via phone, email and ticketing, ensuring timely, accurate resolutions and a high-quality customer experience.
This onsite role requires hands-on leadership, KPI discipline, and collaboration with Sales, Operations and IT to resolve issues and improve processes. Coaching and developing staff to exceed service levels is essential.
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