Customer Success Manager​/Schedule Coordinator

About the job

Blue sky roofing is hiring a driven, and highly motivated Customer Success Manager who will grow with our rapidly expanding company. The Customer Success manager will handle 300+ incoming calls per month from potential and current clients. You enjoy working with a team and thrive in competitive environments. You enjoy seeing your teammates exceed just as much as you enjoy succeeding yourself.

You enjoy talking to people and have a positive attitude even after dealing with upset customers. You continually strive to grow personally and professionally. You have a proven record in customer service and setting appointments with incoming calls. You love to go grow personally and professionally. You are proficient with modern technology.

• Blue Sky Roofing is the fastest-growing residential roofing company in Florida.
• We are a tech-focused rapidly growing construction company.
• Opportunity to have a big impact on our growth and your career
• All of our employees and contractors are viewed as partners and encouraged to think entrepreneurially to help grow our business
• We focus on helping all of our partners with professional and personal development

• You feel comfortable working with or are willing to become comfortable working with modern technology on smartphones and computers. IE - calendar systems, text messaging and email, and CRMs
• You have a minimum of 3 - 5 years of experience in customer service and setting appointments with incoming leads
• You understand and respect the importance of building and maintaining a great culture
• You work well on a team and handle confrontations well
• Excellent communication, organizational and interpersonal skills
• Willing to learn and adapt all of the time
• You're a resourceful problem solver; you can feel for gaps in what you're working on and suggest solutions
• When you bring problems to other team members, you have already thought of potential solutions for that problem. (IE
  - You have taken time to understand the problem better and done the research for solutions instead of asking someone to figure out everything for you)
• You’re independent, self-motivated, and can stay efficient and productive without someone looking over your shoulder all day long
• You are happy to have direct communication with customers (we are customer-driven)
• You will be expected to work at our office in Pinellas county and attend team meetings, masterminds, and training
• You have a Florida driver's license
• A personality and skill set that is scalable
  - We're looking for someone with promotion and managerial potential as the department and company grows
• You are well versed in using modern technology (CRMs, call systems, calendars, etc)

• Competitive Base Salary $36,000 - $60,000 - Based on experience
• Health, Dental, and Vision insurance
• 10 Days PTO
• 401k matching 50%
• Company training and masterminds
• Company provided computer
• Company retreats and trips to conferences for training and networking opportunities
• Rapid growth in your technical proficiency

• You will be handling incoming calls from current and potential clients
• You will qualify appointments and group appointments based on a logical route of travel for our project managers
• You will be moving jobs through our pipeline with our CRM and dispatch technology
• Monitor the response rates of our project managers to their leads
• Assist project managers with follow up to improve the customer experience
• Assist with technical issues that the team may be running into while out in the field
  
  Prepares all necessary reports as required by company policy
• Provide training and coaching to new hires
• Help improve and document our customer support systems

• You have become familiar with the technology we use, and met your team
• You’ve improved our hiring and onboarding process by being part of it
• You have met the leads of our different teams
• You have set multiple appointments with incoming leads
• You have kept the company inbox cleared out daily
• Generate at least 5 (5) star reviews from clients and potential clients

• You are proficient in using our internal technology to move jobs through the pipeline from start to finish
• You have improved the customer experience process
• You have reduced the number of missed calls and increased our company response rate
• You have efficiently coordinated our project managers' schedules based on the location of their appointments
• Generate at least 5 (5) star reviews from clients and potential clients

• You are setting…