Public Safety Telecommunicator

Starting pay is $22.67 per hour with an increase upon successful completion of the 16-week training program to $24.87 per hour.

These 911 Public Safety Telecommunicator positions are located at: 10750 Ulmerton Road, Largo, FL 33778.

• 9-1-1 is a 24/7 call center environment.
• 9-1-1 Public Safety Telecommunicator is considered an “essential employee”.

• 8 weeks long – starting at 8:00 a.m. ending at 4:00 p.m. or 6:00 p.m., depending on syllabus.
• Five-day work week.
• 40 to 44 hours each week.

• During OJT, you are paired up with a veteran telecommunicator and will follow their schedule. Could be 1st, 2nd, or 3rd shift.
• 4-day work week, consisting of a combination of 8- and 12-hour shifts, and will include weekends and holidays.

• Seniority-based shift bid process starts. Bids occur three times per year, you will know your shift for four months at a time.
• Typically, shifts are 4-day work weeks, consisting of a combination of 8- and 12-hour shifts and include weekends and holidays.
• Overtime is available on an as-needed basis.

*** Please note, during disaster situations, you are required to remain at the 9-1-1 center until released, potentially overnight(s). You are compensated for your time. ***

Do you thrive under pressure and enjoy making an impact? The Pinellas County Regional 9-1-1 division is seeking hard‑working, dedicated individuals who desire a professional career in emergency communications. Our Telecommunicators provide help to those who call 9-1-1 and nonemergency lines, as well as dispatch calls and support first responders, via radio communications.

Telecommunicators must maintain a calm, compassionate, customer service‑oriented demeanor, while handling a variety of emergency and non‑emergency public safety calls, via both telephone and radio.

• Screen emergency and non‑emergency 9-1-1 calls, texts, and video chats requesting emergency assistance or information from citizens.
• Gather information from 9-1-1 callers, while simultaneously inputting the information accurately into multiple software programs on multiple computer screens.
• Dispatch fire and medical first responders.
• Implement on‑the‑job best public safety practices in responding to and handling emergency calls, applying the International Academy of Emergency Dispatch (IAED) guidelines for emergency medical and fire dispatch.
• Communicate with first responders using telephone, radio, and computer‑aided dispatch software.
• Perform related work as assigned or required.

• Be at least 18 years of age or older with a High School Diploma or equivalent (G.E.D.) and able to speak, write, and comprehend the English language.
• Must be comfortable working across multiple monitors (3-5) at the same time.
• Must be able to remain calm and in control while speaking with emotional callers and entering pertinent, detailed information into multiple software programs.
• Must meet organizational spelling and typing requirements (40 wpm).
• Must be able to comprehend and retain information provided and decisively implement standard operating procedures.
• Need to work well with others in a large, fast‑paced call center.
• Must pass pre-hire testing and background check.

*** 9-1-1 Public Safety Telecommunicators are subject to a Level 2 Criminal History Check completed by the Florida Department of Law Enforcement. ***

*** Must pass a pre-hire drug screening, and subject to random drug testing during the course of employment. ***

When you join Pinellas County, you’re not just taking on a job—you’re investing in your future. We believe in supporting our employees with exceptional benefits that help you thrive both professionally and…