Business Office Assistant

Business Office Assistant – Largo, FL

Full‑time position at Smiles on East Bay supported by Heartland Dental. Join an experienced, patient‑focused team practicing in Largo, FL.

• Monday‑Friday, 7:30am – Close (During Training Period)
• Tuesday‑Friday, 7:30am – 4:30pm (Schedule change after training completed)
• Monday schedule based on business needs
• Hours subject to change

• No nights or weekends – healthy work‑life balance
• Full benefits package: health insurance, retirement plans & PTO
• Quarterly bonus potential for hard work & dedication
• Dental Assistant Academy training & CE classes included

• Greet and welcome patients as they enter the office to create a great first impression
• Manage front office duties: answer phones, check office mail and email, communicate with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verify benefits and explain coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with providers and team to implement Heartland Dental systems to optimize office potential

• High School Diploma or GED
• 2‑3+ years of dental or medical office front‑office work experience
• Leadership mindset
• Strong understanding of financials, accounting, budgets, and P&L statements
• Very comfortable with technology, computers, and software troubleshooting

• Insurance billing and accounts receivable experience
• Working knowledge of dental procedures and terminology
• Experience with Dentrix or other dental software

• Collaborative team player who thrives in supportive, family‑like environments
• Dedicated, dependable with a positive attitude and service‑oriented mindset
• Join a 10‑person team that thrives on collaboration, communication and community

• Experience working in a fast‑paced and customer‑centric environment
• Strong communication, organization, and multitasking abilities
• Adaptable to changing workflows and team dynamics
• Detail‑oriented with a proactive approach to problem‑solving
• Excellent communication, organizational, and multitasking skills

• Access to minimum PHI necessary for performing job‑related functions; regular HIPAA training required; must protect PHI and maintain data safeguards

• Ability to perform essential duties satisfactorily with or without reasonable accommodation; accommodations may be made
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in‑person) periodically throughout the year

• All new hires in dental office positions required to complete a tuberculosis (TB) test before starting employment; test will be arranged during pre‑employment process. Not applicable in the states of FL & TN.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.