Customer Accounts Manager

Customer Accounts Manager

Salary range: $15.00 to $15.75 per hour/year. Employer also offers incentive pay based on performance.

• Attain and maintain customers’ accounts, including updating customer information in the store computer system and documenting all customer payment appointments.
• Assist the General Manager with operational functions, which include account recommendations, payment frequency and payment history to monitor accuracy.
• Serve as second in command to the General Manager.
• Build authentic customer relationships to support customers in their ownership goals and drive sales.
• Manage the collections process by counseling customers to gain timely lease or merchandise renewals.
• Review and close lease agreements, confirming customer identification, collecting money, and obtaining customer signatures on lease agreements.
• Contact customers who have not renewed merchandise agreements.
• Maintain customer contact over the phone and through home visits.
• Update customer information and maintain accuracy.
• Manage the entire accounts staff to achieve daily, weekly and monthly accounts department goals.
• Clean and certify merchandise at the cleaning station for all merchandise personally returned.
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
• Load, secure and protect product in company vehicle.
• Safely operate company vehicle.
• Assist the Sales Team as needed.
• Perform any other reasonable duties requested by management.

• United States: at least 21 years old with a valid state driver’s license and compliance with the company’s driver qualification policy, including a satisfactory MVR. Canada: at least 18 years old.
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work a schedule of hours varying from 8 a.m. to 9 p.m.
• Ability to lift up to 50 lb. without help and up to 300 lb. with the assistance of a dolly.
• Two years of college or two years of previous management experience preferred.
• High school diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to effectively perform all functions of the store and multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental and vision insurance.
• 401(k) plan with contribution matching.
• Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, any collective bargaining agreements, and business or organizational needs.
  
  No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the company’s sole discretion until paid and may be modified at the company’s sole discretion, consistent with the law.
• Benefits vary based on full‑time and part‑time employment status.

A Aaron’s is an Equal Opportunity Employer. Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact