Lead Teller

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Lead Teller within PNC's Retail Bank Organization, you will be based in Largo, FL 33770 at the Missouri Avenue Branch.

Bilingual Spanish Preferred.

PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions, educates customers on alternatives available for their financial interactions, and identifies banking opportunities to refer as appropriate.
• Conducts lobby engagement activities to connect with customers and positions PNC products to meet their needs, while educating customers on options for managing financial transactions using technology, tools and resources.
• Communicates clearly, handles transactions and resolves problems, and assists the Branch Manager in performance management and new‑hire selection processes.
• Adheres to all policies and procedures, demonstrates sound judgment within established limits, and ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

• Customer Focused – knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to create customized solutions.
• Managing Risk – assessing and effectively managing all risks associated with business activities to support PNC’s Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills and abilities for the role.

• Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

• Accuracy and Attention to Detail, Addressing Customer Needs, Coaching Others, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

Roles at this level typically do not require a university or college degree, high‑school diploma or GED, but require related experience or product knowledge; 1+ years of related experience is typical. In lieu of a degree, a comparable combination of education, job‑specific certification(s) and experience – including military service – may be considered.

No Degree

No Required Certification(s)

No Required License(s)

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision, life insurance for employee and spouse/child, short and long‑term disability, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, back‑up childcare/elder care, adoption/surrogacy/doula reimbursement, educational assistance (fully paid select programs), and a robust wellness program with financial incentives.

PNC also provides paid time off: maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, and 15–25 vacation days annually, depending on career level and years of service.

If an accommodation is required to participate in the…