Emergency Communications Dispatcher

Please note that applications must be completed and submitted by 11:59 pm ET on the day prior to the close date listed on the job posting.

Mission:
Provide Superior Services that Inspire Community Pride

Vision:
To be the Community of Choice in Tampa Bay

Values:
Integrity, Collaboration, Passion, Creativity

Largo's commitment to a High Performance Organization (HPO) model builds a flexible and resilient organization that intentionally builds leadership capacity at all levels of the organization.

CITY OF LARGO ... Naturally A Great Place to Work!

Closing:

Continuous

Salary:

$22.27 hourly rate

Job Summary:

If you are interested in joining the Largo Police Team, please contact  or call

Largo Police Department Emergency Communications Dispatchers serve the department and the citizens of Largo during non-emergency/emergency calls for service and many times interact with people who are in crisis. Successful public safety Emergency Communications Dispatchers are characterized by their professionalism and sense of duty to the public. An Emergency Communications Dispatcher must be very adept at multitasking in a constantly changing environment.

Dispatchers will participate in classroom instruction, complete on the job training in addition to successfully passing various written/practical testing requirements with the goal of obtaining a state certification to work as a Public Safety Telecommunicator within the state of Florida.

Work Assignment:
As a requirement of the position, employees should be prepared to work any/all shift assignments. Shift assignments include work on days, evenings, nights, including weekends and holidays, and may require overtime. A 7% shift differential is applied for night shift.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

All employees share components of leadership, management, technical, and team skills to assist in making the City of Largo the community of choice in Tampa Bay.

Leadership

* Demonstrates an understanding and reflection of the City's mission, vision, and values and a commitment to achieve organizational goals aligned with the City's strategic plan

* Champions a high-performance work culture that encourages and embraces new ideas, develops individuals, and welcomes and encourages diverse perspectives

* Articulates strategic and innovative thinking and provides clarity to deliver superior services

* Approaches the job with enthusiasm and curiosity to promote a solutions-oriented work culture

Management

* Effectively manages assignments and priorities to ensure the fulfillment of projects, tasks, and responsibilities

* Follows suggested procedures to assure the highest standards of risk management, employee safety and risk avoidance

Technical

* Obtains and inputs critical information from phone calls to be used by dispatchers and officers

* Answers emergency and non-emergency telephone calls

* Transfers emergency and non-emergency telephone calls

* Researches addresses for jurisdiction

* Answers and directs phones for other agencies calling into the call center

* Dispatches officers or others to calls for service

* Records the self-initiated activities of the officers in the computer

* Runs criminal justice information in the Florida Crime Information Center (FCIC)/National Crime Information Center (NCIC)

* Enters stolen property, missing persons, and teletypes into FCIC/NCIC

* Monitors several radio channels at once including other departments or agencies

* Calls other departments or agencies to assist the department for various tasks

* Calls for outside services to respond to calls for service

* Provides limited law information for citizens which includes local city and county ordinances and Florida laws

* Researches computer data for citizens, officers, and other agencies

Team Skills

* Supports honest and transparent decision-making

* Collaborates with all team members in a way that builds upon ideas and takes personal accountability and ownership of projects, roles, and assignments

* Openly exhibits a positive attitude, in word and action, and encourages others to do the same

Performs related duties as required.

EMERGENCY RESPONSE STATUS:
As a condition of employment, City of Largo employees will be required to work as directed during an undeclared and/or a declared emergency. All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the official job description.

MINIMUM QUALIFICATIONS

Education and Experience:

* High school diploma or general education diploma (GED)

* Previous public safety dispatching experience (police, fire, EMS) and some college coursework is preferred

* Excellent verbal and written communications skills

* Pass a strict and comprehensive background investigation

* Must be able to successfully obtain and maintain required certifications including but not limited to;
Florida Department of Law Enforcement (FDLE) Full Access…