Eligibility Supervisor - Ses

Requisition No: 877015

Agency:
Children and Families

Working Title:

ELIGIBILITY SUPERVISOR - SES -

Pay Plan: SES

Position Number:

Salary: $1,577.46 – $2,869.69 Bi-Weekly

Posting Closing Date: 06/16/2026

This is an internal agency opportunity. The position is located at the Largo Service Center for a Generic Unit – SES in Circuit 6, but the employee may work from the Tampa Service Center or the Sarasota Service Center. Teleworking is not an option for SES positions. Some travel may be required. The facility is a tobacco‑free environment.

The bi‑weekly salary range for this position is $1,577.46–$2,869.69. The individual occupies this role by determining initial and ongoing eligibility for social service programs, reviewing and analyzing error‑prone and complex cases to evaluate the quality and quantity of services, conducting trainings, and monitoring staff as appropriate.

• Supervise ESS Staff
• Communicate with, motivate, train, and evaluate employees' performance; plan and direct their work
• Review and analyze error‑prone and complex cases to evaluate the quality and quantity of services
• Conduct training and mentor staff
• Plan, evaluate, lead, and guide staff towards continuous quality improvement
• Lead the team in a manner that enhances customer service and the agency's goals

• Excellent people skills
• Knowledge of public assistance program objectives and policies
• Knowledge of interviewing techniques
• Knowledge of methods of compiling, organizing, and analyzing data
• Knowledge of applicable mainframe systems and software applications
• Excellent skills in operating a personal computer
• Ability to supervise people
• Ability to coordinate the operations and activities of a unit
• Ability to interpret and apply complex information concerning policies and procedures related to ESS programs
• Ability to develop and deliver public presentations
• Ability to investigate complaints
• Ability to meet and deal with the public in a variety of situations
• Ability to compose documents involving technical information
• Ability to interpret and apply regulation materials
• Ability to prioritize and meet deadlines
• Ability to establish and maintain effective communication
• Ability to communicate effectively both orally and in writing
• Ability to apply ethical business practices

• Two years or more of paraprofessional experience where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims, or providing customer service
• OR an associate degree or higher from an accredited college or university
• OR 60 semester hours or 90 quarter hours can substitute for the experience
• Plus, minimum of two years of case processing experience in the Economic Self‑Sufficiency Program as an Economic Self‑Sufficiency Specialist I or II (Eligibility Specialist I or Eligibility Specialist II)
• OR two years or more of supervisory experience leading a diverse team
• Must be willing to travel

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1‑866‑663‑4735) in advance to allow sufficient time to provide the accommodation. The State of Florida supports a drug‑free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.