Eligibility Supervisor - Ses

Eligibility Supervisor – Socioeconomic Self‑Sufficiency (SES)

Agency:
Children and Families

Requisition No: 875727

Location:

Largo Service Center – Circuit 6

Salary: $1,577.46 – $2,869.69 bi‑weekly.

Teleworking is not an option for SES positions. Some travel may be required. Facility is a tobacco‑free environment.

The individual occupying this position is responsible for determining initial and ongoing eligibility for social service programs, including reviewing and analyzing error‑prone and complex cases to evaluate the quality and quantity of services, conducting trainings, and monitoring staff as appropriate.

• Communicate with, motivate, train and evaluate employees' performance; plan and direct their work.
• Review and analyze error‑prone and complex cases to evaluate the quality and quantity of services.
• Conduct training and mentor staff.
• Plan, evaluate, lead and guide staff toward continuous quality improvement.
• Lead their team in such a manner that enhances customer service and the goals of the agency.

• Knowledge of public assistance program objectives and policies.
• Knowledge of interviewing techniques.
• Knowledge of methods of compiling, organizing, and analyzing data.
• Knowledge of applicable mainframe systems and software applications.
• Excellent skills in operating a personal computer.
• Ability to supervise people.
• Ability to coordinate the operations and activities of a unit.
• Ability to interpret and apply complex information concerning policies and procedures related to ESS programs.
• Ability to develop and deliver public presentations.
• Ability to investigate complaints.
• Ability to meet and deal with the public in a variety of situations.
• Ability to compose documents involving technical information.
• Ability to interpret and apply regulation materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective communication.
• Ability to communicate effectively both orally and in writing.
• Ability to apply ethical business practices.

• Two years or more of paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims, or providing customer service.
• OR an Associate degree or higher from an accredited college or university.
• OR 60 semester hours or 90 quarter hours can substitute for the experience.
• Plus a minimum of two years of case processing experience in the Economic Self‑Sufficiency Program as an Economic Self‑Sufficiency Specialist I or II (Eligibility Specialist I or II).
• Must be willing to travel.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1‑866‑663‑4735) in advance for sufficient time to provide the accommodation.

The State of Florida supports a drug‑free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.

For assistance, call the People First Service Center at (877) 562‑7287 Monday – Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F.S., the State of Florida is an EEO employer.