Patient Care Specialist I

Job Description Summary Patient Care Specialist I – Full Time Company: MPG

Location:

11200 Seminole Blvd, Suite 210, Largo, FL 33778

Schedule:

Monday–Friday, 8:00am–5:00pmExperience

Required:

Minimum 1 year of front‑office experience, preferably in healthcare Customer Service:
Must demonstrate excellent customer service skills

About the Role The Patient Care Specialist I is a key front‑office team member responsible for creating a welcoming, efficient, and professional patient experience. This role manages patient registration, insurance verification, payments, scheduling, and essential clerical tasks while maintaining strict HIPAA and privacy compliance. You’ll support smooth patient flow and accurate documentation within the electronic health record (EHR) and collaborate closely with clinical and administrative teams.

How will you make an impact & Requirements

Key Responsibilities Patient Registration & Check‑InPatient check‑in including greeting, registering, and verifying demographic, insurance, consent, and contact information

Collect and process copayments following standard cash‑handling procedures

Verify insurance eligibility, obtain authorizations, and document results accurately

Provide clear explanations of check‑in steps, insurance requirements, and payment expectations

Scheduling & Communication Answer and route phone calls with professional customer service

Schedule and reschedule appointments; maintain daily schedules and communicate changes to clinical staff

Process urgent specialist referrals, appointment ticklers, and medical record release requests

Administrative & Clerical Support Perform filing, faxing, scanning, and uploading documents into the EHRReview patient accounts for outstanding balances or documentation errors and partner with billing to resolve issues

Prepare, route, and manage medical documentation to ensure accuracy and confidentiality

Compliance & Privacy Maintain full HIPAA compliance and safeguard patient information

Identify and report potential privacy breaches, compliance risks, or billing concerns

Audit charts, registration data, and referral documentation to correct compliance issues

Participate in required training related to privacy, workflow updates, and patient experience

Operational Support Coordinate scheduling across multiple providers or departments to support efficient patient flow Support the Practice Manager and care team with assigned administrative tasks

Participate in workflow redesign initiatives, departmental audits, and implementation of new systems

Prepare and distribute operational reports related to scheduling, registration accuracy, or service metrics

Demonstrate excellent guest service and maintain composure during high‑volume or challenging situations

Qualifications

High school diploma or equivalent

Minimum 1 year of front‑office experience, preferably in a healthcare setting

Excellent customer service skills required

Ability to multitask in a fast‑paced environment

Familiarity with EHR systems;
Athena experience a plus Understanding of HIPAA and privacy standards

Benefits (MPG)
Medical, dental, and vision insurance
401(k)
Paid Time Off (PTO)
Paid holidays
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