Customer Support Technician

Position: Customer Support Technician I
Salary : $46,728.00 - $74,765.00 Annually
Location : Pinellas County, FL
Job Type: Full Time
Job Number:
Bureau: Information Technology Bureau
Cost Center: 4200 - IT Support Center Division
Opening Date: 04/24/2026
Closing Date: Continuous

Nature of Work

Pinellas County Sheriff's Office is seeking to fill a vacancy of Customer Support Technician I.

This position works dayshift, Monday-Friday.

Consideration given for relevant experience.
The background investigation process may take up to 6 weeks depending upon the complexity of the applicant's background and position for which they've applied.

Under the general direction of the Information Technology Service Manager, the member is expected to learn, develop, and perform the processes and procedures associated with software support, desktop/laptop repair and deployment, imaging, and configuration, while demonstrating good communication skills, providing excellent customer service and adhering to security best practices. Work consists of varied, non-standardized tasks, requiring application of numerous laws, rules, regulations, and procedures.

Technicians are required to exercise good judgment and individual initiative in handling routine work and special assignments. Work is reviewed through observation and results obtained.

Requires scheduled on-call availability.

SUPERVISES OTHERS: No

• Provides first-line of information technology customer support over the phone or in person; supports a variety of basic system problems related to hardware and software
• Performs installation and maintenance of enterprise personal computers and other computer related devices
• Assists customers in troubleshooting to resolve non-complex IT issues
• Works with the team to resolve incidents with an appropriate sense of urgency
• Utilizes documentation pertaining to training, operational procedures, status, or other written materials required for the position
• Coordinates with vendors, other agencies, and County telecommunications personnel in resolving hardware and software problems of a technical nature
• Communicates, both orally and in writing, to convey a clear explanation of the solution to the customer
• Performs tasks and work assignments as assigned
• Regular and reliable attendance is required as an essential function of the position
• This position is considered essential and, in the event of an emergency or natural disaster, will be required to report to work
• Participates in Sheriff's Office recruitment and community relations activities as directed

This list is not intended to be all-inclusive and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary
Qualifications

• Graduation from an accredited college or university with an Associate Degree in Information Technology, Computer Science, Computer Technology, or related field
• Or equivalent combination of education and experience
• Must possess a valid Florida driver's license

Knowledge, Skills, and Abilities

• Ability to learn and become knowledgeable in standard office practices, procedures, policies, personal computers, operating systems and related software applications.
• Ability to understand and use reference materials to research and solve basic problems
• Ability to learn and understand theory in resolving basic problems
• Ability to provide excellent customer service
• Demonstrate effective time management skills
• Communication and interpersonal skills to effectively communicate, both orally and in writing, convey a clear explanation of the solution to the customer
• Ability to perform all functions of the job classification without posing a direct threat to the health or safety of other individuals in the workplace

Physical Abilities

The physical abilities listed below are estimates of time spent during a typical work day to perform essential functions and responsibilities. Members in this position may be required to:

• Sit up to 7 hours per day
• Stand up to 2 hours per day
• Walk up to 2 hours per day
• Lift up to 25 lbs.
• Occasionally bend, squat, reach, kneel and twist

We offer a complete benefits package to full and part-time employees.
To view the PCSO Benefits Guide
01

Are you a citizen of the United States or Foreign National with valid resident status and employment authorization?

• Yes
• No

02

You must be 18 years of age to qualify for this position. Do you meet this requirement?

• Yes
• No

03

Do you have a High School diploma or equivalent diploma from an institution accredited by an accrediting body recognized by the U.S. Department of Education (DOE) or licensed as a degree granting institution by the Commission for Independent Education?

• Yes
• No

04

I understand this position is considered essential and, in the event of an emergency or natural disaster, will be required to report to work.

• Yes
• No

05

To remain in compliance with the Americans with Disabilities Act of 1990, the Pinellas County Sheriff's Office must determine if it is necessary and/or possible to provide reasonable accommodations to all potential…