Salesforce Admin

We are seeking a Salesforce Support Administrator to serve as the front line for Salesforce support requests and day-to-day platform administration. This role is ideal for someone with a few years of Salesforce experience who enjoys troubleshooting user issues, supporting business teams, and handling low-level configuration updates within the Salesforce platform. The ideal candidate will have strong communication skills, a customer-service mindset, and hands‑on experience with Salesforce administration tasks.

A Salesforce Platform Administrator I certification is preferred, though equivalent practical experience will also be considered.

• Salesforce Support & User Assistance: Serve as the primary point of contact for Salesforce support tickets and user requests. Communicate directly with end users to understand business needs and troubleshoot issues. Resolve straightforward system, access, and configuration-related problems. Escalate more complex issues when necessary while ensuring timely follow‑up and resolution.
• Salesforce Administration & Configuration: Perform day‑to‑day Salesforce administrative tasks, including user setup and maintenance, object and field updates, page layout modifications, permission and access updates, and simple flow updates and maintenance. Assist with maintaining data integrity and overall platform usability. Support ongoing enhancements and process improvements within Salesforce.

• 2+ years of hands‑on Salesforce experience preferred.
• Working knowledge of Salesforce administration and platform configuration.
• Experience supporting end users in a help desk or ticket‑based environment.
• Familiarity with:
  • Salesforce objects and fields
  • Page layouts
  • User management
  • Basic Salesforce Flows
• Strong troubleshooting and problem‑solving skills.
• Excellent verbal and written communication skills.
• Salesforce Platform Administrator I certification preferred but not required.

• Customer‑focused mindset with strong interpersonal skills.
• Ability to manage multiple support requests and priorities.
• Detail‑oriented with strong organizational skills.
• Willingness to learn and expand Salesforce capabilities over time.

This role focuses primarily on foundational Salesforce administration and user support responsibilities, though candidates with broader Salesforce knowledge or additional technical capabilities are encouraged to apply.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.