EHR Support Analyst II

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a EHR Support Analyst II with HCA Florida Bayonet Point Hospital you can be a part of an organization that is devoted to giving back!

The EHR Support Analyst 2 serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Primary responsibilities include leadership and facilitation of the facility's core clinical systems team on clinical IT activities, second‑level support as a broad clinical subject matter expert to resolve incidents or fulfill requests from the division Service Desk or other resources, and leadership of new module/application testing and implementation for the facility.

• Serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications.
• Leads and facilitates the facility's core clinical systems team on clinical IT activities.
• Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues.
• Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests.
• Serves as project leader for facility‑based implementations of clinical applications software releases and new products.
• Provides on‑call assistance as needed.
• Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility.
• Facilitates and manages maintenance of facility‑specific dictionaries.
• Provides input to customize base division policies and procedures, training, and best practices for use within the facility.
• Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands‑on training as needed.
• Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications.
• Coordinates facility clinical application reporting requests, assists with defining report requirements, and validates reporting results.
• May develop clinical application reports as needed.
• Performs quality audits and tracks metrics related to clinical application use.
• Participates in meetings as a member of facility clinical leadership.
• Promotes system security and patient confidentiality and helps ensure compliance.
• Coordinates the execution and use of tools for audits.
• Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership.

Required:

• Understanding of clinical operations and processes.
• Understanding of pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR.
• Demonstrated ability to establish and build strong relationships across a broad range of personality types.
• Mandated ability to communicate effectively with clinical and information technology personnel verbally and in writing.
• Mandated customer orientation.
• Mandated leadership and teaching abilities.
• Mandated advanced computer skills.
• Mandated understanding of reporting tools functionality and capabilities.
• Must be able to drive to assigned sites to complete work.

Preferred:

• Proficiency in various programming and clinical application reporting tools.
• Mandated customer service orientation and/or training.

• Bachelor's degree preferred.

One to three years’ experience in clinical application support or related clinical work experience.

Mandated licensing or credentials within specific clinical specialty preferred, if available. Mandated possession/maintenance of specialty clinical licensure is strongly desired. Mandated valid state driver’s license and proof of auto insurance, if applicable.

Mandated occasional/intermittent travel required.

• Comprehensive benefits for…