IT Manager - Safety & Emergency Services

This position is responsible for professional, highlytechnicaland supervisory work,planning and coordinating information systems activities,facilitating and resolving administrative issues associated with information technology projects; as well as leading a team that providestimelycustomer service and high end-user satisfaction.

The Safety & Emergency Services Information Technology Manager leads the technology service delivery function that enables reliable, secure, and interoperable operations across Regional 9-1-1 Communications, countywide emergency radio, EMS and Fire Administration, Ambulance Billing and Financial Services, and SES administration. The position aligns technology investments, operational workflows, vendors, data, cybersecurity, and service-management practices to support 24/7 public-safety and business operations.

Will need to pass and maintain Level 4 CJIS security.

Manager, Information Technology (IT Manager – Safety & Emergency Services). This position is located at: 10750

Ulmerton Road, Largo, FL 33778

Work Schedule:
Monday – Friday; 8:00 a.m. – 5:00 p.m.

• Plan, organize, direct, and evaluate the work of SES technical, business-systems, and support staff;establish clear priorities, performance expectations, development plans, and a collaborative, service-oriented team culture.

• Supervisea team of ITdirect reports, including, but not limited toone-on-one meetings,bi-annual reviews, coaching, mentoring, and overseeing.

• Develop andmaintainan SES technology roadmap aligned with the operational priorities ofall SES divisions.

• Establish and manage a service catalog, service-criticality tiers, service-level agreements,operating-level agreements, support models, escalation paths, and service-performance reporting for SES-supported technologies.

• Establish technology continuity, disaster-recovery, and operational-recovery procedures;participate in exercises and after-action reviews and ensure corrective actions are tracked to completion.

• Partner with Regional 9-1-1 leadership to ensure that technology supports accurate, reliable, and resilient emergency call intake, incident creation, dispatch, mapping, recording, communications, and field-response coordination.
  
  Provide management oversight for the technology ecosystem supporting computer-aided dispatch (CAD), call-handling and NG9-1-1 interfaces, public-safety communications consoles, mobile and field interfaces, GIS/mapping dependencies, workstation environments, reporting, and related integrations.

• Coordinate withalllaw-enforcement agencies, fire departments, EMS providers, and other public-safety partnersregardingshared systems, interfaces, outages, technology changes, access requirements, and operational priorities.
  
  Ensure that public-safety systems and data are managedin accordance withCJIS requirements, County policies, applicable contracts, and approved security controls.

• Partner with EMS and Fire Administration to align technology services with emergency medical response, fire-rescue operations, field deployment, reporting, operational analytics, and contracted ambulance services.

• Oversee technology support for CAD-related fire/EMS workflows, mobile data and field connectivity, operational reporting, interfaces, secure exchange of information, and related service dependencies.

• Ensure appropriate administrative, technical, and physical safeguards for protected health information and other sensitive EMS-related information in accordance withHIPAA and County policies.

• Partner with Ambulance Billing and Financial Services Division leadership tomaintainreliable, secure, and compliant technology services that support billing, customer service, payments, records requests, financial reporting, and revenue-cycle operations.

• Coordinate with operational and financial stakeholders to manage interfaces and data flows among EMS operations, ambulance services, medical-record workflows, billing systems, payment systems, and County enterprise systems.

• Ensure that access management, audit logging, privacy protections, records retention, recovery procedures, and incident response processes appropriately protect financial, customer, and health-related information.

• Serve as SES representative on the Change Advisory Board and ensure that changes affecting critical public-safety or financial services receive documented impact assessments, stakeholder review, implementation plans, communication plans, validation criteria, and rollback procedures.

• Manage relationships with vendors, consultants, and service providers; evaluate offerings and proposals; negotiate service expectations;monitor vendor performance; and escalates performance issues as needed.

• Participate in procurement, contract planning, statement-of-work development, technology evaluation, renewal planning, and vendor-selection activities in accordance with County policies and procedures.

• Assistin preparing SES technology budgets; forecast operating, capital, licensing, contract, staffing,refreshing, and growth…