Quality Engineer III

Johnson Controls
, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What we offer

• Competitive salary and bonus
• Paid vacation/holidays/sicktime - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities with outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• JCI Employee discount programs (The Loop by Perk Spot)

What you will do:

The Quality Engineer is responsible for the execution of warranty operational processes, driving process improvements and providing field technical support for all Largo provided equipment. The SWTSE will focus on resolving conflicts and ensuring customer satisfaction through integrity, while maintaining adherence to JCI policies and practices. He or she will also lead analysis and monitoring of warranty claims, creating weekly and daily warranty reports as well as provide input for product changes based on inputs for field service personnel.

The SWTSE works with various internal and external parties to process warranty claims and failure analysis reports and provide field product support.

How you will do it:

• Handles any/all aspects of internal and external customer warranty accounts, non-routine management, including solicitation, inquiries, and problem resolution, and may require deviation from standard procedures.
• Creates, updates, analyzes warranty metrics and warranty financial reports for the management team.
• Works directly with internal and external customers to resolve conflicts of warranty claims and/or policies.
• Often explains facts, practices, and policies to both internal and external parties. Frequently uses influence to convince both internal and external parties that have a desire to reach agreement to accept new concepts, practices, and approaches.
• Process standard and non-standard warranty claims and manage the progress through the appropriate approval process.
• Respond to internal and external customers inquiries by email, teams, or phone.
• Provides supporting warranty documentation.
• Collaborates with service and systems, operations teams, customer service, application engineering, engineering, product technical support and product sales to research and resolve warranty issues.
• Process paperwork for service labor credits against warranty labor claims.
• Ensure all required documentation is included for the claim.
• Ensure the claim is only covering Largo equipment.
• Reviews detailed labor invoices.
• Prepare credit documentation for accounting.
• Drives continuous improvement process practices for warranty processes.
• Processes and issues SQ’s for extended post sales parts warranty as appropriate.
• Review and sign off ECR’s from both a warranty and post sales perspective.
• Occasionally assist Customer Service with technical input when required on orders.
• Work with product management on updates to manuals, guides, etc.
• Ensures listings of products are maintained.
• Send notices of non-compliance if units are noted as non-compliant.
• Work with engineering, product management, application on new product design from a customer and field related experience.
• Create documentation needed for warranty parts orders for field repairs.
• Create orders for replacement units.
• Work with engineering to determine the best solution to repair units in the field, create the parts order and then the permanent corrective action.
• Works with PPSC team on safety recalls.
• Works with the legal team as needed.
• Maintains legal…