Lead Service & Repair Supply Planner

As a Lead Service & Repair Supply Planner, you will be responsible for creating and managing supply plans that support service, repair, and aftermarket demand. The role ensures high service levels, on-time turnaround, and optimized inventory for repairable components, service parts, and finished goods service programs while balancing constrained resources such as repair capacity, labor/skills, test equipment, and external service providers.

This position integrates demand-driven service planning, reverse logistics, and exception management across internal repair operations, field inventory, and external vendors. The role serves as a key control point between service operations, supply chain, procurement, quality, engineering, and customer support.

This role is fully on site in Clearwater, FL, requiring 5 days per week. Relocation assistance is offered!

Responsibilities

* Convert the service and repair demand plan into executable repair and replenishment supply plan to minimize backorders, optimize inventory, and meet service-level agreements (SLAs).

* Coordinate with Quality and Engineering on repair deviations, rework routings, failure analysis dispositions (RMA, NCR), and engineering changes to minimize service disruption.

* Lead regular alignment meetings with service/repair supervisors to confirm execution priorities.

* Monitor service parts and repairable inventory levels to ensure alignment with service targets, turnaround goals, and inventory investment objectives while improving inventory turns.

* Compile and publish service and repair priorities based on customer commitments, critical repairs, backorders, and installed base needs; ensure priorities are communicated and executed.

* Ensure repair orders and replenishment orders are released in a timely manner using established ERP/MRP and service planning processes to meet aggregate service goals.

* Lead monthly and quarterly Service Demand Planning, and Supply/Capacity Planning processes, providing input on repair capacity, staffing needs, and outsourcing requirements.

* Routinely review and optimize repair lot sizes, safety stock, min/max, kanban, pool sizing, and service buffers based on demand patterns, field returns, failure rates, and repair cycle times.

* Review and implement engineering change orders (ECOs) related to serviceability, repair updates, and spare part substitutions; communicate to global service centers and international distributors

* Support the maintenance of accurate supply lead times in collaboration with Procurement and Conmed Plants.

* Collaborate with Buyers/Planners on critical service material constraints (repair kits, spares, specialty components) to align replenishment timing with service lead times.

* Coordinate with external repair vendors and service providers to synchronize capacity, turnaround times, and logistics for outsourced repairs.

* Own ERP/MES service data integrity, including repair lead times, batch sizes, queue times, service calendars, and constraint parameters.

* Utilize service planning tools, repair scheduling systems, and visual management (service queues, dashboards, priority boards) to provide transparency to stakeholders.

* Analyze plan vs. actuals (forecast consumption, backlog, SLA adherence, repair yields) and drive continuous improvement initiatives such as lead-time reduction, bottleneck mitigation, and alternate repair strategies.

* Develop what‑if scenarios for demand spikes, field failures, capacity losses, or expedite requests, clearly articulating trade-offs between service levels, cost, and inventory.

* Develop, sustain, and formally publish long‑range (12+ month) demand forecasts covering all serviced items to support service and supply planning objectives.

* Support other service and supply chain projects as assigned.

Required Qualifications

* Bachelor's degree

* 5+ years of experience in Planning/Scheduling or other Supply Chain related Area

Preferred Attributes

* Hands-on experience with ERP/MRP systems (SAP, Oracle, Epicor, Infor, JD Edwards, Microsoft Dynamics) within a service, repair, or aftermarket environment.

* Strong understanding of service BOMs, repair routings, failure modes,…