Eligibility Supervisor - Ses

Overview

Requisition No: 866433
Agency:
Children and Families

Working Title:

ELIGIBILITY SUPERVISOR - SES
- Pay Plan: SES
Position Number:
Salary: $1,577.46 - $2,869.69 Bi-Weekly
Posting Closing Date: 02/12/2026

Total Compensation Estimator Tool
Eligibility Supervisor – SES
Location: This position will be in Tampa (Hillsborough County) or Largo (Pinellas County). Applicants interested in working in counties/cities other than Hillsborough or Pinellas County will need to apply for positions advertised for those specific areas on the People First System. This position is for an Eligibility Supervisor - SES in the Tampa Service Center or North Pinellas Service Center.
Teleworking is not an option for SES positions. Some travel will be required. Facility is a tobacco free environment.

The bi-weekly salary range for this position is $1,577.46 - $2,869.69.

The individual occupying this position is responsible for determining initial and ongoing eligibility for social service programs, including reviewing and analyzing error-prone and complex cases to evaluate the quality and quantity of services, conducting trainings, and monitoring staff as appropriate.

• Supervise Eligibility Staff.
• Communicate with, motivate, train and evaluate employees' performance; plan and direct their work.
• Reviewing and analyzing error-prone and complex cases to evaluate the quality and quantity of services.
• Conducting training and mentoring staff.
• Planning, evaluating, leading and guiding staff towards continuous quality improvement. Lead their team in such a manner that enhances customer service and the goals of the agency.

• Excellent people skills.
• Knowledge of public assistance program objectives and policies.
• Knowledge of interviewing techniques.
• Knowledge of methods of compiling, organizing, and analyzing data.
• Knowledge of applicable mainframe systems and software applications.
• Excellent skills in operating a personal computer.
• Ability to supervise people.
• Ability to set goals, delegate tasks and monitor performance.
• Ability to coordinate the operations and activities of a unit.
• Ability to interpret and apply complex information concerning policies and procedures related to ESS programs.
• Excellent interpersonal skills with the ability to build relationships.
• Ability to develop and deliver public presentations.
• Ability to investigate complaints.
• Ability to meet and deal with the public in a variety of situations.
• Ability to compose documents involving technical information.
• Ability to interpret and apply regulation materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective communication.
• Ability to coach, mentor and develop team members.
• Ability to communicate effectively both orally and in writing.
• Ability to apply ethical business practices.

• Two years of work experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or processing customer service tasks (or related). OR an associate’s degree or higher from an accredited college or university can substitute for the work experience.
• OR 60 semester hours or 90 quarter hours can substitute for the experience.
• Two years or more of supervisory experience leading a diverse team.
• Must be willing to travel.

• Experience with process improvement, performance management, project management or employee engagement.
• Bachelor’s degree in business management, project management, entrepreneurship, accounting, hospitality, human resources or a related field.
• Preference will be given to those who have at least two years of ESS experience.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center . Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.