HVAC​/R Service Manager

Con Serv Building Services is hiring an experienced Commercial HVAC/R Service Manager in your area!

Con Serv Building Services was founded in 1991, as the service division of BCH Mechanical. We began dispatching HVAC techs in the Tampa Bay, FL area and in just a short time, Con Serv's reputation for customer service and technical expertise began to grow in GA, SC, NC, VA, TN, and AL. We are the number one choice for regional clients with multiple accounts, convenience stores, and those who prefer remote monitoring and control.

What We Offer:

• Competitive salary
• Weekly direct deposit (every Friday)
• Performance Bonus, Safety & Profit-Sharing Bonuses
• Paid holidays and generous Paid Time Off
• Excellent Medical, Dental, and Vision plans
  - Benefits Effective the 1st of the month following your date of hire
• HSA and FSA Spending Accounts - with generous company contribution to HSA
• 401(k) match - 50% up to 5%
• Company Paid Life and AD&D
• Short and Long-Term Disability and other Supplemental Insurance offerings
• Employee Discounts through the Tickets at Work Program
• Career Growth & Training:
• Weekly Lunch & Learns (Our tech support team keeps you in the know)
• Weekly Safety & More Meetings (stay sharp, stay safe)
• Quarterly Trust Summits with leadership
• Clear path to Lead Tech, Supervisor, or Management

What you will be doing:

• Work closely with General Manager on day to day operations
• Ensure that our technicians project a professional, positive public image that portrays the company in the brightest possible light
• Field logistics ranging from setting up jobs, planning, and project coordination.
• Provide tech support as required to field service personnel
• Monitor and task HVAC technicians according to training and abilities
• Communicate procedures and protocols to field service personnel
• Ensure technicians have what they need to reach maximum efficiency
• Ensure quality work is done - every customer, every time.
• Communicate effectively with customers
• Work alongside Dispatch to ensure we have the right tech on the right job
• Coordinate with Dispatch to ensure the fleet vehicles are properly maintained
• Conduct weekly safety meetings with field service personnel
• Be the primary facilitator for all training of technicians
• Coach, train and counsel technicians as required
• Collaborate with Estimating Team to ensure quotes are accurate and timely
• Recruiting, interviewing and hiring new technicians

What you need for this role:

• Supervise, coach, and develop service staff; handle hiring, training, and evaluations.
• Delegate tasks, manage schedules, and ensure adequate coverage for shifts.
• Resolve escalated customer issues and complaints to maintain satisfaction.
• Cultivate lasting customer relationships and ensure service standards are met
• Resolve escalated customer issues and complaints to maintain satisfaction.
• Cultivate lasting customer relationships and ensure service standards are met.
• Delegate tasks, manage schedules, and ensure adequate coverage for shifts.

What you need for this position:

• 5+ years of Supervisory experience in the Commercial HVAC and Refrigeration Industry
• EPA Certification
• Communication and Customer Service skills
• High School Diploma or equivalent
• Must have a valid driver's license

Interested in joining the team? Apply today to schedule an interview!

Check us out at

#INDCBS

We strive to foster a work environment that includes and embraces racial, ethnic and gender diversity and other individual differences.

Our commitment to diversity and inclusion helps us attract and retain the best talent, enables employees to realize their full potential, and drives high performance through innovation and collaboration.