Quality Management Manager

Job Location:

Family Support Services of Suncoast Admin Office - Largo, FL 33771. Position Type:
Full Time. Education Level: 4 Year Degree/BA or BS. Quality Management Manager.

• Tuition Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Well-Being Program
• Paid Time Off (PTO)
• Bereavement Leave
• 12 Paid Holidays
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Short & Long-Term Disability Coverage
• Employee Discounts
• 401k Plan with 3% Employer Contribution

The mission of Family Support Services is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.

Provide oversight of the day-to-day activities of the Quality Department. Conduct quality case management reviews of the Case Management Organizations to ensure compliance with applicable state and federal regulations and program objectives. Review and evaluate performance regarding fulfillment of contract obligations, determine quality of care and report results to oversight groups. Investigate and report on client complaints and incident reports and facilitate communication with partners during staffings to address concerns identified in achieving permanency.

• Provide oversight of day-to-day activities of the Quality Department.
• Analyze reports and assist in monitoring data integrity and report to the Director of Quality Management.
• Assist in determining compliance with contractual requirements and provide training to improve performance.
• Oversee the MDT/Permanency Staffing team to ensure timely staffings are held.
• Conduct investigations into client complaints and assist in the review, research, and tracking of incident reports.
• Assist the Case Management Organizations in quality improvement planning to ensure compliance with applicable state and federal regulations and program objectives.
• Assist child welfare professionals in implementing and providing guidance on child welfare Fidelity practice.
• Supervise and provide guidance to staff responsible for quality management and compliance activities.
• Perform other duties.

Minimum Qualifications:

Education: Requires a Bachelor’s degree from an accredited college or university, focus in social services or a related field is preferred. A Master’s degree from an accredited college or university can substitute for one year of experience.

Experience:

• Minimum one year experience in a supervisory role.
• Minimum four years experience working with dependent, emotionally disturbed or high-risk children and their families.
• Two years of quality management experience required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Understand and apply applicable rules, regulations, policies and procedures to compliance analysis.
• Understand and apply best practice standards to service delivery.
• Work independently and be self-motivated.
• Train individuals or groups of people.
• Keep scheduled meetings in a timely manner and inform numerous individuals in a required time frame.
• Write minutes to meetings that accurately reflect details of the meeting.
• Create spreadsheets in Excel.
• Organize data into logical format for presentation in reports, documents and other written materials.
• Communicate effectively.
• Solve problems and deal with a variety of variables with a minimum of direction.
• Interpret a variety of instructions furnished in written or oral form.

• Child protection and preservation programs.
• Principles and techniques of effective communication.
• Principles of human behavior, learning and communication.
• Principles, methods and techniques of training and instruction.
• Methods of data collection and analysis.
• Florida child welfare system, including statutes.

• Clear a Level II Background screening (Live Scan) in which your fingerprints will be used to conduct the screening.
• Clear a reference check.
• Clear a local background check from the County in which you reside.
• Clear a substance…