Eligibility Supervisor - Ses

Position: ELIGIBILITY SUPERVISOR - SES - 60023566
Requisition No: 877251

Agency:
Children and Families

Working Title:

ELIGIBILITY SUPERVISOR - SES
- Pay Plan: SES

Position Number:

Salary: $1,577.46 Bi-Weekly ($41,013.96 Annually)

Posting Closing Date: 06/19/2026

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Eligibility Supervisor- SES

Location:

This position will be in Largo (Pinellas County). Applicants interested in working in counties/cities other than Pinellas County will need to apply for positions advertised for those specific areas on the People First System.

This position is for an Eligibility Supervisor - SES in the North Pinellas Service Center. Teleworking is not an option for SES positions. Some travel will be required. Facility is a tobacco free environment.

The salary for this position is $1,577.46 bi-weekly ($41,013.96 annually).

The individual occupying this position is responsible determining initial and ongoing eligibility for social service programs, including reviewing, and analyzing error-prone and complex cases to evaluate the quality and quantity of services, conducting trainings, and monitoring staff as appropriate.

EXAMPLES OF WORK PERFORMED:

* Supervise Eligibility Staff.

* Communicate with, motivate, train and evaluate employees' performance; plan and direct their work.

* Reviewing and analyzing error-prone and complex cases to evaluate the quality and quantity of services.

* Conducting training and mentoring staff.

* Planning, evaluating, leading and guiding staff towards continuous quality improvement.

Lead their team in such a manner that enhances customer service and the goals of the agency.

KNOWLEDGE, SKILLS AND ABILITIES:

* Excellent people skills.

* Knowledge of public assistance program objectives and policies.

* Knowledge of interviewing techniques.

* Knowledge of methods of compiling, organizing, and analyzing data.

* Knowledge of applicable mainframe systems and software applications.

* Excellent skills in operating a personal computer.

* Ability to supervise people.

* Ability to set goals, delegate tasks and monitor performance.

* Ability to coordinate the operations and activities of a unit.

* Ability to interpret and apply complex information concerning policies and procedures related to ESS programs.

* Excellent interpersonal skills with the ability to build relationships.

* Ability to develop and deliver public presentations.

* Ability to investigate complaints.

* Ability to meet and deal with the public in a variety of situations.

* Ability to compose documents involving technical information.

* Ability to interpret and apply regulation materials.

* Ability to prioritize and meet deadlines.

* Ability to establish and maintain effective communication.

* Ability to coach, mentor and develop team members.

* Ability to communicate effectively both orally and in writing.

* Ability to apply ethical business practices.

MINIMUM REQUIREMENTS

* Two years of work experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.

* OR an associate's degree or higher from an accredited college or university can substitute for the work experience.

* OR 60 semester hours or 90 quarter hours can substitute for the experience.

* Two years or more of supervisory experience leading a diverse team.

* Must be willing to travel.

PREFERENCES

* Experience with process improvement, performance management, project management or employee engagement.

* Bachelor's degree in business management, project management, entrepreneurship, accounting, hospitality, human resources or a related field.

* Preference will be given to those who have at least two years of ESS experience.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center . Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location: