Eligibility Supervisor - Ses

Job Overview

The State Personnel System is an E-Verify employer.

Requisition No: 877251

Agency:
Children and Families

Working Title:

ELIGIBILITY SUPERVISOR - SES -

Pay Plan: SES

Position Number:

Salary: $1,577.46 Bi-Weekly ($41,013.96 Annually)

Location: This position will be in Largo (Pinellas County). Applicants interested in working in counties/cities other than Pinellas County will need to apply for positions advertised for those specific areas on the People First System.

This position is for an Eligibility Supervisor - SES in the North Pinellas Service Center. Teleworking is not an option for SES positions. Some travel will be required. Facility is a tobacco free environment.

• Supervise Eligibility Staff.
• Communicate with, motivate, train and evaluate employees' performance; plan and direct their work.
• Reviewing and analyzing error‑prone and complex cases to evaluate the quality and quantity of services.
• Conducting training and mentoring staff.
• Planning, evaluating, leading and guiding staff towards continuous quality improvement. Lead their team in such a manner that enhances customer service and the goals of the agency.

• Knowledge of public assistance program objectives and policies.
• Knowledge of interviewing techniques.
• Knowledge of methods of compiling, organizing, and analyzing data.
• Knowledge of applicable mainframe systems and software applications.
• Excellent skills in operating a personal computer.
• Ability to supervise people.
• Ability to set goals, delegate tasks and monitor performance.
• Ability to coordinate the operations and activities of a unit.
• Ability to interpret and apply complex information concerning policies and procedures related to ESS programs.
• Excellent interpersonal skills with the ability to build relationships.
• Ability to develop and deliver public presentations.
• Ability to investigate complaints.
• Ability to meet and deal with the public in a variety of situations.
• Ability to compose documents involving technical information.
• Ability to interpret and apply regulation materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective communication.
• Ability to coach, mentor and develop team members.
• Ability to communicate effectively both orally and in writing.
• Ability to apply ethical business practices.

• Two years of work experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
• OR an associate's degree or higher from an accredited college or university can substitute for the work experience.
• OR 60 semester hours or 90 quarter hours can substitute for the experience.
• Two years or more of supervisory experience leading a diverse team.
• Must be willing to travel.

• Experience with process improvement, performance management, project management or employee engagement.
• Bachelor's degree in business management, project management, entrepreneurship, accounting, hospitality, human resources or a related field.
• Preference will be given to those who have at least two years of ESS experience.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center . Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at (877) 562‑7287 Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211

F. S., the State of Florida is an EEO employer.