Operations Support Manager - Utilities

Transform operations through leadership, technology, and innovation while supporting the critical infrastructure that powers Pinellas County.

Pinellas County Utilities is seeking an experienced and forward-thinking leader to oversee the critical support functions that enable the success of our Maintenance Division. The Operations Support Manager – Utilities provides administrative and operational leadership for Utilities Dispatch, Work Planning Coordination, Training Administration, Reporting and Performance Analytics, City Works Domain Administration, and Utility Line Locating operations.

This highly visible management role serves as a key partner to division leadership, ensuring maintenance operations are supported through effective coordination, strategic resource planning, technology utilization, workforce development, and continuous process improvement. The successful candidate will lead teams responsible for delivering exceptional operational support while helping drive innovation, efficiency, compliance, and customer service across the organization.

This Departmental Administrative Manager, Senior (Operations Support Manager – Utilities) is located at:
General Maintenance South
, nd Avenue North, Largo, FL

Work Schedule:
Monday – Friday; 7:00 a.m. – 3:30 p.m.

This is an opportunity to lead a high-impact team that supports essential infrastructure and services for nearly one million residents. You'll influence operational strategy, develop and mentor employees, leverage technology to improve service delivery, and play a critical role in supporting the reliability and performance of one of Florida's largest utility systems.

Enjoy the opportunity to lead meaningful work that serves the community while benefiting from a workplace culture that supports employee well‑being and professional growth.

Ready to make an impact? We encourage you to apply and help shape the future of utility maintenance operations in Pinellas County.

• Utilities Dispatch Operations
• Work Planning and Coordination
• Training and Workforce Development Programs
• Operational Reporting and Performance Analytics
• City Works Administration and Work Management Processes
• Utility Line Locating Compliance and Operations

• Lead and manage the daily operations of Utilities Dispatchers, Work Planning Coordinators, Training Coordinators, Reporting staff, City Works administration, and Utility Line Locators.
• Ensure timely dispatch of repair and maintenance crews and effective coordination of work activities from initiation through completion.
• Oversee work planning functions, including job prioritization, scheduling, resource allocation, and coordination of operational activities.
• Direct the development and administration of divisional training programs, including tracking, compliance, and workforce readiness initiatives.
• Manage operational reporting and analytics by transforming data into actionable insights that support informed decision‑making and performance improvement.
• Oversee first‑line support and administration of the division's work management systems and related operational technologies.
• Ensure compliance with state and local line locating regulations and promote safe excavation practices.
• Develop, implement, and refine operational procedures and workflows to improve efficiency, consistency, and regulatory compliance.
• Establish performance expectations, monitor service metrics, and support employee development through coaching, mentoring, and performance management.
• Assist with budget development, resource planning, staffing strategies, and operational forecasting.
• Serve as a liaison between Maintenance Operations, Engineering, Customer Service, and other County departments.
• Prepare operational reports, performance analyses, and recommendations for division leadership.
• Participate in emergency response operations during severe weather events, service interruptions, and other critical incidents requiring extended or irregular hours.

We are seeking a collaborative and results‑oriented leader with proven experience managing multiple operational support functions—including…