HVAC Branch Manager

Branch Manager

One Hour Heating & Air Conditioning

Lead People. Drive Performance. Change Lives Through the Skilled Trades.

At Service Minds, we believe exceptional service starts with exceptional people.

We are one of the fastest-growing home service companies in the Southeast, proudly operating One Hour Heating & Air Conditioning, Mister Sparky Electric, and Benjamin Franklin Plumbing across Florida, and Alabama. Our mission is simple:

Changing Lives Through the Skilled Trades.

We're building more than successful branches—we're building careers, developing future leaders, and creating an environment where people can do their best work. As we continue to grow, we're looking for leaders who are passionate about developing people, delivering an outstanding customer experience, and driving operational excellence.

If you're a proven HVAC leader who enjoys coaching teams, improving performance, and growing a business, we'd love to talk with you.

As the Branch Manager for our Clearwater location, you will lead all aspects of branch operations, ensuring your team delivers an exceptional customer experience while achieving operational and financial goals.

This is a hands‑on leadership role responsible for building a high‑performing culture through coaching, accountability, and continuous development. You will oversee service, sales, installation, staffing, safety, financial performance, and customer satisfaction while creating an environment where employees can thrive.

Success in this role means developing great technicians, building future leaders, driving profitable growth, and ensuring every customer receives the level of service our brands are known for.

• Hire, coach, and develop service and installation professionals.
• Create a culture built on accountability, teamwork, professionalism, and continuous improvement.
• Conduct regular one‑on‑one coaching sessions and performance reviews.
• Develop future leaders through mentorship and career development.
• Recognize and celebrate employee achievements while addressing performance concerns promptly and professionally.
• Promote employee engagement and retention by creating a positive, high‑performing work environment.

• Oversee all daily branch operations, ensuring efficiency and consistency.
• Ensure technicians have the tools, equipment, inventory, and support needed to succeed.
• Maintain compliance with company policies, safety standards, and HVAC industry regulations.
• Monitor scheduling, dispatch efficiency, inventory, fleet, and operational workflows.
• Partner with support teams including Recruiting, Human Resources, Finance, and Operations to achieve business objectives.

• Lead a customer‑first culture focused on quality workmanship and service excellence.
• Ensure technicians deliver professional, five‑star customer experiences on every call.
• Resolve customer concerns quickly and effectively while maintaining customer confidence.
• Monitor customer satisfaction metrics and implement improvements when needed.

• Own branch profitability and financial performance.
• Lead the branch in achieving revenue, gross margin, profitability, and operational goals.
• Monitor and improve key performance indicators (KPIs), including:
  • Revenue
  • Average Ticket
  • Closing Rate
  • Membership Growth
  • Customer Satisfaction (CSAT)
  • Technician Productivity
  • Callback Percentage
  • Gross Margin
• Use reporting and operational data to identify opportunities, improve performance, and make informed business decisions.

• Proven leadership experience within the residential HVAC industry.
• Previous experience managing technicians, service teams, or branch operations.
• Strong understanding of residential HVAC service and installation operations.
• Demonstrated ability to coach, motivate, and develop high‑performing teams.
• Strong financial and business acumen with experience managing budgets and profitability.
• Excellent communication, leadership, and interpersonal skills.
• High emotional intelligence with the ability to build trust and lead through influence.
• Strong organizational and time management skills.
• Ability to…