Agency Operations Director

Benefits:

401(k)

Bonus based on performance

Company parties

Competitive salary

Paid time off

Parental leave

Agency Operations Director

Florida Best Quote Insurance Agency | Largo, FL | Full-Time

Florida Best Quote Insurance Agency is looking for an experienced insurance agency operations leader to oversee and improve the way our agency operates.

This role is ideal for someone with a strong understanding of independent insurance agency workflows who knows how to manage leaders, improve processes, use data to drive performance, and create accountability across departments.

What You'll Do

Lead department managers and team leads

Oversee daily agency operations and departmental performance

Establish and maintain KPIs, scorecards, and performance standards

Identify operational issues and implement solutions

Improve agency workflows, SOPs, training, and quality assurance

Develop managers and help strengthen leadership throughout the agency

Partner with HR on hiring, onboarding, and performance management

Partner with our Systems Director on technology and automation initiatives

Lead cross-department operational projects

Help ensure issues are resolved at the appropriate level before reaching executive leadership

What We're Looking For

5+ years of P&C insurance experience

Significant independent insurance agency or brokerage experience

3+ years of leadership experience, preferably managing managers or multiple departments

Strong knowledge of insurance agency operations

Experience managing performance through KPIs, scorecards, and reporting

Proven ability to improve processes and develop employees

Strong communication and decision-making skills

Ability to hold teams accountable and lead organizational change

Florida P&C experience is preferred.

Compensation

$80,000-$100,000 plus performance-based annual bonus.

If you have the insurance experience and leadership skills to help take agency operations to the next level, we want to hear from you.