Xfinity Retail Sales Consultant

Job Summary

Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills, and technology to deliver a world‑class sales and service experience. Works with moderate supervision and guidance. Is accountable for individual results and impact on the team.

Hourly compensation: $26.69+ (Base $19.00/hr + Targeted Commission).

• Passionately represent products and services by sharing and demonstrating product and sales know‑how with customers, providing product demonstrations to educate customers on full product capabilities and maximize their experience.
• Take a customer‑first approach with all interactions: listen, evaluate needs, and provide appropriate solutions.
• Achieve sales and customer experience goals and objectives.
• Provide comprehensive customer onboarding activities and ensure customers fully understand how to use and manage all company products/services, gaining their consent.
• Perform operational and administrative tasks.
• Partner with customer care to resolve customer issues, as appropriate.
• Consistently demonstrate sales excellence and professionalism with integrity and a warm, friendly demeanor toward customers and teammates.
• Comply with all company and retail operational policies and procedures.
• Complete training requirements and actively engage in team huddles and learning.
• Know and understand the sales compensation plan and its key elements.
• Work a flexible schedule, including evenings, weekends, holidays, variable shifts, and overtime as needed; may be asked to work in alternate stores outside the home base store; maintain regular, consistent, and punctual attendance.
• Carry and lift up to 25‑pound boxes, stand, and move throughout the store constantly.
• Perform other duties and responsibilities as assigned.

• Understand and apply our Operating Principles as guidelines for job performance.
• Own the customer experience—think and act in ways that put customers first, offer seamless digital options at every touchpoint, and make them promoters of our products and services.
• Remain enthusiastic learners, users, and advocates of our technology, products, and services, especially our digital tools.
• Win as a team—make big things happen by collaborating and being open to new ideas.
• Participate in the Net Promoter System by joining huddles, making callbacks, and helping elevate opportunities to improve customer satisfaction.
• Drive results and growth.
• Support a culture of inclusion in all work and leadership.
• Do what is right for each other, our customers, investors, and communities.

• Customer‑Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Teamwork
• Self‑Motivation
• Critical Thinking
• Problem Solving
• Resilience
• Communication
• Professional Integrity

Base Pay: $19.00 per hour.

Total Target Compensation: $26.69 per hour (Base Pay plus Targeted Commission).

Comcast provides best‑in‑class benefits, including options, expert guidance, and always‑on tools customized to support employees’ physical, financial, and emotional well‑being across everyday life and major milestones.

High School Diploma / GED.

None specified.

2‑5 years.

Comcast is an equal‑opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.