Membership Sales Associate LARGO

Benefits

• 401(k)
• Bonus based on performance
• Employee discounts
• Free uniforms
• Paid time off
• Training & development

The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative, and entertaining experience for all members and guests during their visits. The MS is responsible for driving potential members into the gym and delivering industry‑leading customer service, translating into exceeding personal revenue targets issued by management through both internal and external prospecting.

• External marketing, promotions and prospecting: daily off‑site promotions, distributing passes, building relationships with local merchants, and branding events to inform the community, ultimately generating leads.
• Internal marketing and prospecting: collecting leads at enrollment and from the current member base through relationship building and referral programs.
• Book membership appointments through productive phone activity and meet or exceed monthly appointment goals set by the company.
• Ensure appointments are booked to meet or exceed the monthly guest goal set by the company.

• Ensure 100% of guests receive the “Fitness Tour” when touring the gym, aiming to enroll half of guests (50% closing) and enrolling with Personal Training (25%).
• Use the company‑approved presentation when presenting membership options to non‑members, ensuring each new member meets a manager before completing the sales process.
• Meet or exceed Personal Sales Room Financial goals each month.
• Generate New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT), and New Electronic Funds Transfer Sets (EFT).
• Hold Sales Drivers accountable to required sales behaviors that deliver the Key Metrics set by management.
• Maintain sale integrity by attaching supporting documents and signatures with each agreement.

• Follow up with enrolled members to ensure expectations are exceeded.
• Provide the highest level of customer service in all communications and interactions with guests.
• Assist in maintaining a clean and operational facility.
• Attempt to retain members who request cancellation; if cancellation proceeds, have a manager sign off.

• Sales
  
  Schedule:
  
  Schedules set a month in advance and approved by the General Manager; MS must be available for weekends and holidays. Day‑off requests must be in writing and may be granted by the General Manager.
• Mandatory Meetings:
  Monthly All Team Meeting and Daily Production Meetings are required.
• Uniform Policy:
  Black Polo, long dress slacks or jeans in good condition, dress shoes allowed; no athletic shoes, hoodies, or hats.
• Timekeeping:
  Record time worked using the company check‑in system; punch out for lunch within 5 hours; no off‑clock work. Report missed punches via adjustment form to management.

• In-depth knowledge of sales practices and techniques.
• General understanding of the fitness industry.
• Computer proficiency.
• Strong interpersonal communication skills.
• Excellent customer service skills.
• Independent, self‑starter with strong organizational skills.
• Team player.

• High school diploma or GED required.
• Must complete company sales training and orientation program.

• 1‑2 years of sales experience preferred.