Account Development Liaison - Pinellas County; Facilities

Overview

Account Development Liaison is responsible for all activities that increase referrals/admissions and enhance relationships with referral sources. Activities include education, marketing, public relations, customer service, and assistance in patient referral functions to ensure timely access to services.

• Bachelor's degree in a related field preferred or equivalent combination of education and experience.
• Minimum of two (2) years of professional medical sales experience preferred (other sales experience may be considered). Background in healthcare considered.
• Ability to promote all service lines with potential referral sources in competitive areas.
• Technically proficient with Outlook, Word, Excel, Power Point and other job‑related software.
• Professional presence with excellent communication skills (written and verbal), including public speaking.
• Bi‑lingual in Spanish preferred.
• Valid driver’s license and automobile insurance per Company policy. Must be willing and able to travel throughout the designated service area.
• Self‑motivated, resourceful, and able to work unsupervised with high discretion and independent judgment.

• Cultivate, expand, and maintain quality professional relationships with new and existing referral sources (hospitals, physicians, skilled nursing facilities, assisted living, home health, companion care agencies, and other referral sources).
• Provide a consistent professional presence in the healthcare community with all identified referral sources within the assigned territory; include participation in clinical groups and interaction during business hours, weekends, evenings, and holidays to meet admission goals.
• Ensure 90% customer facing time/travel and less than 10% administrative duties.
• Manage territory, keeping assigned accounts up‑to‑date and accurate in the CRM.
• Complete all sales call documentation in the CRM timely and accurately.
• Develop data‑driven, comprehensive quarterly sales plans focusing on strategies that result in admission and program growth.
• Create and maintain a structured call rotation with all assigned accounts.
• Consistently average greater than 50 sales calls per week.
• Develop new referral sources and businesses within the assigned territory.
• Provide ongoing education and data updates to referral sources (patient updates, referral/admission outcomes, educational material, and statistical analysis).
• Represent the Organization professionally and provide exceptional customer service for all account‑related needs.
• Coordinate communication and resolution between customers and team members.
• Communicate effectively with the Director of Business Development regarding customer concerns.
• Monitor trends related to account growth and loss, and develop new business opportunities.
• Continuously improve the image of the Organization in the healthcare community.
• Meet or exceed assigned goals/productivity expectations by managing territory efficiently.
• Complete work and documentation with accuracy and within deadlines.
• Perform other duties as assigned.

Pay Range: $67,976.53 – $.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment, as well as ongoing compliance with the Drug‑Free Workplace Policy. All employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment and ongoing eligibility.