Communications Teletype Technician

Pinellas County Sheriff's Office is seeking to fill a vacancy for a Communications Teletype Technician. This position is essential and is staffed 24 hours/day, 7 days/week.

This position is scheduled to work 12-hour shifts (either days or nights) on a rotating schedule that repeats itself every two weeks. There is also one Delta shift that works  (Sat/Sun off). The position is subject to a biannual seniority-based bidding process and requires accommodating all shifts.

Starting pay for this position is $22.72/hour.

The background investigation process may take up to 6 weeks depending on the complexity of the applicant's background and the position for which they have applied.

Under the general direction of the Supervisor, the technician serves as a main point of contact for critical law enforcement data and public safety information for the Sheriff's Office. The role monitors and administers the primary FCIC/NCIC/NLETS network terminals. The technician supports deputies, dispatchers, and Communications Center Supervisors through timely accurate exchange of law enforcement and public safety information within the agency and with other agencies.

Members must be knowledgeable and meticulous in data entry to ensure law enforcement agencies have the most accurate and timely information available. Professional, courteous, and congenial interpersonal interactions are required. Work is reviewed through observation and results obtained.

• Answer the main administrative telephone line, answer questions, and direct calls to correct divisions, offices, and call centers.
• Direct incoming emergency calls, obtain information before consulting with a 911 call taker in an expedient and courteous manner.
• Maintain a log for international operator assisted calls.
• Assist citizens and LEO inquiries by researching offense/incident reports in SONET, ACISS, provide case information numbers, and facilitate contacting detectives and deputies.
• Maintain records, files, reports, and other written and statistical data pertinent to the assignment.
• Operate and monitor the telecommunications system, including FCIC/NCIC teletype terminals for requests for information, requests for law enforcement resources or dispatch, and notification messages for the Sheriff's Office for service.
• Utilize agency databases: eAgent, ACISS, DAVID, CJNET, ELVIS, and other online accessible sites; obtain/maintain certification/tests for these databases.
• Provide information to law enforcement personnel on warrants, driver license data, vehicle registration, concealed weapons permits, article queries, criminal histories, and verification of identities by querying various law enforcement databases.
• Transcribe entry information by telephone "live" from deputies in the eAgent system and/or supplemental forms.
• Collect information from various sources such as eAgent, One Note, ACISS, DAVID and ELVIS for entry, modification, queries, responses and cancellations in FCIC/NCIC/NLETS database for articles, adults, juveniles, vehicles, license tags, guns, boats, criminal histories, and other appropriate items.
• Establish and maintain effective working relationships with other agency members for entering/modifying/clearing information pertaining to vehicles.
• Respond to and request hit confirmations for stolen vehicles, boats, tags, lost or stolen guns, articles, and missing or wanted persons via teletype within the timeframe set forth by FDLE in FCIC/NCIC/NLETS telecommunications network.
• Proofread, review, and verify source materials for accuracy and completeness; follow up to correct or complete data (second party verification of entries).
• Draft outbound teletype requests from Sheriff's Office Deputies/Detectives, Contract City Officers/Detectives, and offices to other agencies nationwide and Interpol.
• Provide follow up for sent teletype requests to ensure a response is received in a timely manner and disseminate information appropriately.
• Maintain regular and reliable attendance, as this is an essential function of the position.
• Be required to report to work during emergencies or natural disasters.
• Participate in Sheriff's Office recruitment and community relations activities as directed.

This list is not intended to be all-inclusive and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary.

• High School graduation or equivalent diploma from an institution accredited by an accrediting body recognized by the U.S. Department of Education (DOE) or licensed as a degree granting institution by the Commission for Independent Education.
• Possess a current FCIC/NCIC Limited and Full Access Certification in the State of Florida.
• Or must successfully complete classroom instruction and pass the FCIC/NCIC Certification Examination within 6 months of hire and every two years thereafter.
• Typing speed of 25 wpm.
• Possess a valid Florida driver's license.

• Knowledge…