Customer Service Technician

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The Pinellas County Tax Collector is looking for outstanding service-minded individuals to help us pursue our vision of Customer-Focused Excellence.

People in these positions perform advanced, analytical, and technical customer service work covering complex specialized office work that requires heavy public contact within the various departments and divisions under the Tax Collector; reviews, creates, modifies, updates, and processes a wide variety of confidential records and legal documents in accordance with Florida Statutes, County Ordinances, Department of Revenue (DOR), Department of Highway Safety & Motor Vehicles (DHSMV), Florida Fish and Wildlife Conservation Commission (FFWCC), U.S. Bankruptcy Court, and other government agencies’ rules and regulations;

completes advanced customer service and cashiering duties and a broad range of tasks within several technical subject matter programs and the variety of work differs depending on the area of assignment. Work involves complex cashiering and customer service duties and the variety of work differs depending on the area of assignment.

This Tax Technician 1 (Customer Service Technician) position is located at: 315 Court Street, Clearwater, FL 33756.

Work Schedule:

Monday – Friday; 8:00 a.m. – 5:00 p.m.

• Provides a wide variety of specific complex, technical, and supportive services and information to the general public, in person or by telephone, mail, or Internet access.
• Conducts investigations by way of various computer databases and oversees and acts in concert with third-party field agents in administrative support of Bankruptcy, Delinquent tangible tax, and garnishment payment enforcement.
• Conducts full citizen/non-citizen applicant and document screening by analyzing and verifying legal documents prior to processing and/or issuance of any documents or information, per Federal regulations.
• Accesses Florida’s FRVIS/FDLIS online computer databases, conducts research, and analyzes information for eligibility for Driver Licenses.
• Performs technical work related to DHSMV/DMV Motor Vehicle, Vessel, other motorized vehicles, trailers, and Mobile Home titles, new, used, Florida transfers, and Out of State transfers, issues registrations, new, renewal, duplicate, and replacement decals, license plates, electronic temporary registrations, parking permits, and issues personalized license plates, and collects sales tax for DOR.
• Performs technical work related to DHSMV/DDL Florida Driver License and Identification cards, new, renewals, duplicates and replacements.
• Researches, reviews, and analyzes complex legal information and documents to determine eligibility for reinstatement of licenses due to various sanctions, in compliance with the Federal REAL  and other regulations.
• Issues licenses using various online tools and websites.
• Administers vision examinations and referrals.
• Researches and determines eligibility, per Florida statutes, for original, renewal, and replacement licenses.
• Proctors and grades written examinations, as needed.
• Administers medical screening and knowledge examinations, via verbal, electronic, and audio formats, and road skills examinations, which may include extended road tests in traffic.
• Operates specialized cameras, card printers, scanners, signature pads, vision testing equipment, Q-Flow queuing system, and other electronic and automated office equipment.
• Performs work related to Organ and Tissue Donor Program and various charitable organizations, including processing and collection of fees and donations.
• Completes application and administers the oath for Voter Registration.
• Researches, verifies, and collects real estate, personal property, and tourist development taxes through other automated cashier systems, including Tax Sys software application.
• Performs specialized transactions related to FFWCC by determining the eligibility and issuance of resident/non-resident, per Florida statutes, for the issuance, replacements, and specialty licenses for Hunting and Fishing.
• Accurately determines fees to be collected by utilizing various complex…