Buying and Operations Director

Hero Shop () is a women’s specialty luxury retailer in the San Francisco Bay Area, founded in 2016 by former Vogue editor Emily Holt. Known for a highly curated assortment and elevated customer experience, Hero Shop partners with leading designers including The Row, Dries Van Noten, Khaite, Toteme
, and more.

We are seeking an experienced retail and/or luxury professional to lead our Buying & Operations function. This role is based in person at our Marin Country Mart flagship
, located approximately 20 minutes outside of San Francisco, and offers a front-row seat to small business entrepreneurship in the luxury retail space.

• Lead and manage the Buying & Operations department
  , overseeing seasonal buys and inventory planning
• Maintain and grow relationships with luxury brand partners and vendors
• Oversee seasonal order placement
  , allocations, and delivery tracking
• Create and analyze sales, inventory, and performance reports to inform buying decisions
• Manage and support the e-commerce team
  , ensuring alignment between in-store and online assortments
• Work closely with leadership to optimize operational processes across retail and digital channels
• Support POS and backend operations using Shopify or a similar platform

• Prior experience in luxury retail, buying, or operations
• Strong working knowledge of contemporary and luxury designer brands
• Proficiency with Shopify or comparable POS/e-commerce systems
• Highly organized, analytical, and detail-oriented
• Strong communication skills and a collaborative leadership style
• Ability to thrive in a fast-paced, entrepreneurial retail environment
• In-person role based at Marin Country Mart
• Opportunity to travel to New York and Paris for market
• Competitive compensation package including:
• Commission
• Health insurance

Salary:
80k - 100k based on experience

This job is part of Linked In’s Full-Service Hiring beta program. Eligibility is limited to candidates located in and performing services in the United States, excluding those based in Alaska, Hawaii, Nevada, South Carolina, or West Virginia.

We’re committed to making our hiring process as smooth and timely as possible, and we understand that waiting to hear back can add to the anticipation. If you’re a potential fit, our team will reach out within two weeks to progress you to the next stage. If you don’t hear from us in that time, we encourage you to explore other opportunities with our team in the future, and we wish you the very best in your job search.